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100% Pass Quiz 2025 Genesys High Pass-Rate GCX-WFM Valid Exam Papers
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Genesys Cloud CX Workforce Management Certification Sample Questions (Q83-Q88):
NEW QUESTION # 83
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:
- A. Validate agent certifications
- B. Add a forecast modification
- C. Analyze historical call patterns
- D. Configure service level goals
Answer: B,C
NEW QUESTION # 84
What component would an IC administrator create first when setting up workforce management?
Response:
- A. Shift Schedule
- B. Management Unit
- C. Activity Code
- D. Business Unit
Answer: D
NEW QUESTION # 85
In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:
Answer: B
NEW QUESTION # 86
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:
- A. Allows agents to exchange shifts with manager approval
- B. Reduces adherence penalties for agents
- C. Ensures scheduling meets service goals
- D. Allows agents to exchange shifts with each other
Answer: A,D
NEW QUESTION # 87
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:
- A. Agent pay rates
- B. Weekly call volume changes
- C. Trends in adherence deviations
- D. Agent adherence consistency
Answer: C,D
NEW QUESTION # 88
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