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WGU Information Technology Management QGC1 Sample Questions (Q10-Q15):
NEW QUESTION # 10
Which organizational policy states that an employee should never send unsolicited emails outside the organization?
- A. Employee monitoring policy
- B. Social media policy
- C. Information use policy
- D. Anti-spam policy
Answer: D
NEW QUESTION # 11
A director of software development observes friction between various team members. How should the director alleviate team friction?
- A. Nurture competition among team members
- B. Provide a public forum for anonymous feedback
- C. Ask each team member to provide weekly feedback via email
- D. Create a culture of showing appreciation
Answer: D
NEW QUESTION # 12
Why is employee training important in an ethical IT use policy?
- A. To make employees understand the company's culture and ethical boundaries
- B. To eliminate information management risks
- C. To create automatic updates of software patches
- D. To reduce sensitivity to the accuracy of company communications
Answer: A
Explanation:
* Significance of Training in Ethical IT Use:
* Employees are the frontline in implementing and adhering to an organization's ethical IT practices.
* Training ensures they understandcompany culture, ethical boundaries, and the importance of responsible IT behavior.
* Benefits of Training:
* Reduces risks related to unethical or accidental misuse of IT resources.
* Promotes a culture of accountability and compliance.
* Enhances employee awareness of legal and organizational policies.
* Incorrect Options Analysis:
* A.Software updates are unrelated to ethical understanding.
* B.Reducing sensitivity to communication accuracy contradicts ethical IT use.
* D.Training may reduce risks but is primarily focused on building cultural and ethical awareness.
References and Documents of Information Technology Management:
* ITIL Service Management Policy Framework (Axelos Publications).
* ISO/IEC 27001 and 27002 (Information Security Management).
NEW QUESTION # 13
An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.
Which phase of CRM does this describe?
- A. Predicting
- B. Defining
- C. Reporting
- D. Analyzing
Answer: A
Explanation:
* Understanding CRM Phases:
* CRM systems encompass phases such as reporting, analyzing, and predicting to support business operations and decision-making.
* Thepredicting phaseuses historical data to forecast future trends, behaviors, or requirements.
* Application in the Scenario:
* The inventory manager is using CRM data to forecast how much inventory to pre-order for a sales promotion, aligning with the predicting phase.
* This involves evaluating past sales trends and customer behaviors to anticipate demand.
* Why Other Options Are Incorrect:
* Option B (Defining):This phase does not exist in CRM processes.
* Option C (Reporting):Reporting provides data summaries but does not forecast future needs.
* Option D (Analyzing):Analyzing focuses on identifying patterns but stops short of prediction.
References:
* CRM Process Phases - Gartner
* "Predictive Analytics in CRM" - Salesforce
NEW QUESTION # 14
Which benefit does a prototype provide to a client?
- A. Static example of the finished product
- B. Blueprint of the entire project
- C. Demonstration of interaction with the interface
- D. Detailed instructions for development
Answer: C
NEW QUESTION # 15
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