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NEW QUESTION # 69
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.
Answer: B,C
NEW QUESTION # 70
Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: A,B
NEW QUESTION # 71
Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 72
Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.
Answer: B,C
Explanation:
When creating new custom fields in SAP Service Cloud V2, the Data type is mandatory to define the type of data the field will store (e.g., text, number, date). The Label is also required to provide a name or description for the field, ensuring clarity for users. According to SAP documentation, "When creating custom fields, administrators must specify the data type and label as mandatory attributes." Searchable (A) and Sortable (B) are optional attributes that can be enabled based on business needs but are not mandatory.
Reference:
SAP Help Portal: Custom Field Creation in SAP Service Cloud V2
SAP Community: Extension Fields in Service Cloud
NEW QUESTION # 73
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Answer: A,C
NEW QUESTION # 74
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