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2025 ITIL-4-BRM Latest Exam Dumps | 100% Free Valid ITIL 4 Specialist: Business Relationship Management Exam Experience
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| Topic |
Details |
| Topic 1 |
- Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
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| Topic 2 |
- Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
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| Topic 3 |
- Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
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| Topic 4 |
- Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
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| Topic 5 |
- Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q41-Q46):
NEW QUESTION # 41
Which activity is typically shared between a business relationship manger and business relationship agent?
- A. Maintaining relationships with service consumer stakeholders
- B. Following business relationship models
- C. Reviewing business relationships
- D. Developing business relationship models
Answer: A
Explanation:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.
NEW QUESTION # 42
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- B. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
- C. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
- D. A business relationship manager is provided high-level guidance for customer discussions
Answer: C
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 43
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
- A. What is the role of BRM in each value stream?
- B. Is escalation required?
- C. Who is responsible for managing the relationship?
- D. What are the events to monitor and process?
Answer: C
Explanation:
Determining "Who is responsible for managing the relationship?" is central to identifying stakeholders and selecting the appropriate relationship model.
NEW QUESTION # 44
Which is an example of 'Analysing the Voice of the customer'?
- A. Interpreting feedback from customers about a software application and prioritizing actions
- B. Responding to a customer regarding their concerns about relationship management activities.
- C. Surveying customers about their opinions of a new software application
- D. Performing regular reviews of 'Voice of the customer' activities
Answer: A
Explanation:
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.
NEW QUESTION # 45
In the context of the "business relationship management" practice, which statement is CORRECT?
- A. Focuses primarily on the needs of service users
- B. Aims to manage agreements with consumers
- C. Nurtures relationships at strategic levels
- D. Focuses on relationships between individuals
Answer: C
Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.
NEW QUESTION # 46
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