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| Topic |
Details |
| Topic 1 |
- Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
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| Topic 2 |
- Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
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| Topic 3 |
- Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
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| Topic 4 |
- Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q30-Q35):
NEW QUESTION # 30
On item level in a service contract, which service transactions are visible in a list?
- A. Released customer service orders
- B. Released service orders
- C. Released maintenance orders
- D. Completed service confirmations
Answer: B
Explanation:
In a service contract (scope item 3MO), the item-level transaction list shows:
* Released service orders: Service orders (e.g., transaction type SRVO) linked to the contract item are visible once released, tracking service execution.
* Completed service confirmations: Confirmations are linked to orders, not directly listed at the contract item level.
* Released maintenance orders: Only relevant in advanced execution, not standard contract visibility.
* Released customer service orders: Not a distinct transaction type in S/4HANA Service.This is part of the contract monitoring functionality."Released service orders are visible in the transaction list at the service contract item level." (SAP Help Portal, Service Contract Monitoring).
NEW QUESTION # 31
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.
- A. Document
- B. Equipment
- C. Product
- D. Functional location
- E. Equipment bill of material
Answer: B,C,D
NEW QUESTION # 32
What is a prerequisite to use the product proposal?
- A. Create a bill of material (BOM) with BOM usage S (Service)
- B. Create bill of material items with item category I (structure element)
- C. Create a bill of material (BOM) with BOM usage 4 (Plant Maintenance)
- D. Create a bill of material (BOM) with BOM usage 5 (Sales and Distribution)
Answer: A
Explanation:
The product proposal in SAP S/4HANA Service suggests items (e.g., spare parts, services) in service orders or contracts:
* Create a bill of material (BOM) with BOM usage S (Service): A service BOM (usage S) is a prerequisite, defining standard components or services proposed in service processes. Configured via transaction CS01, it's linked to service master data.
* BOM usage 4 (Plant Maintenance): Used for maintenance, not service proposals.
* BOM usage 5 (Sales and Distribution): Relevant for sales, not service-specific proposals.
* Item category I (structure element): Item categories define BOM structure but aren't the prerequisite; the BOM usage is key.This is part of service order management (scope item 3D2)."A BOM with usage S (Service) is required to enable product proposals in service transactions." (SAP Help Portal, Service BOM).
NEW QUESTION # 33
Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, Service? Note: There are 2 correct answers to this question.
- A. Enterprise Service Organization
- B. Enterprise Organizational Model
- C. Maintenance and Service Planning
- D. Organizational Management (Legacy)
Answer: A,B
Explanation:
SAP S/4HANA Cloud Private Edition, Service provides specific frameworks for defining organizational structures:
* Enterprise Organizational Model: This is the modern, integrated approach in S/4HANA to define organizational units (e.g., company codes, plants, service organizations) for service processes.
* Enterprise Service Organization: This specifically refers to the service-specific organizational structure, including service organizations, teams, and employees, tailored for service management.
* Maintenance and Service Planning: This is a process, not an organizational structure definition option.
* Organizational Management (Legacy): Refers to older SAP ERP HCM structures, not the primary method in S/4HANA Cloud Private Edition.These options are part of the organizational setup in SAP S
/4HANA Service."Define your organizational structure using the Enterprise Organizational Model and Enterprise Service Organization for service processes." (SAP Help Portal, Organizational Structure Setup).
NEW QUESTION # 34
What can you use to speed up the creation of new service contracts by reusing existing information?
- A. Service contract quotations
- B. Product bundles
- C. Service contract templates
- D. Service order templates
Answer: C
Explanation:
Creating service contracts in SAP S/4HANA Cloud Private Edition, Service can be time-consuming if done from scratch. To streamline this process, SAP provides tools to reuse existing data. The correct answer is service contract templates(Option D).
A service contract template is a predefined structure that includes standard data such as items, pricing conditions, billing plans, and service objects. When creating a new service contract, you can select a template and adapt it to the specific customer or scenario, significantly reducing manual entry and ensuring consistency.
* Service contract quotations (A):These are preliminary documents used to propose a contract to a customer, but they are not designed for reuse as templates for contract creation.
* Service order templates (B):These are used to standardize service orders, not service contracts, and thus do not apply here.
* Product bundles (C):These group products or services together but are not templates for creating contracts; they are more relevant to sales or service items.
"Service contract templates enable the rapid creation of new contracts by providing reusable structures with predefined data, such as items and conditions, which can be adjusted as needed."
NEW QUESTION # 35
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