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NEW QUESTION # 49
Which tool can you use to rename the Accounts facet?
Answer: D
Explanation:
To rename the Accounts facet in SAP Service Cloud V2, the Language adaptation tool is used. This tool allows administrators to modify labels and texts, including facet names, to align with business terminology or language requirements. According to SAP documentation, "The Language adaptation tool enables renaming of UI elements, such as facets, to customize the user interface." Page layout (A) controls the arrangement of fields, not renaming. Workflow with action type field update (B) updates field values, not facet names. Adaptation tool (C) is used for field and UI changes but not specifically for renaming facets.
Reference:
SAP Help Portal: Language Adaptation in SAP Service Cloud V2
SAP Learning: UI Customization Tools
NEW QUESTION # 50
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 51
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Answer: A,C
NEW QUESTION # 52
What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.
Answer: A,D
Explanation:
To enable an extension field for cases that allows multiple selections, administrators must create an extension field with data type String and data format Code to define a field that supports a code list (dropdown with multiple values). Additionally, they need to maintain the list of values and activate the Multi Value flag to allow users to select multiple options from the code list. According to SAP documentation, "For multi-select extension fields, create a field with data type String and format Code, then maintain the code list and enable the Multi Value flag." Activating the Multi Value flag in adaptation mode (B) is not a standard step, as it's done during field configuration. Data type Object (C) is used for relationships, not multi-select fields.
Reference:
SAP Help Portal: Extension Fields in SAP Service Cloud V2
SAP Community: Multi-Select Field Configuration
NEW QUESTION # 53
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
Answer: B,D
NEW QUESTION # 54
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