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NEW QUESTION # 85
您是一位經驗豐富的 ISMS 審核團隊負責人，負責對專門從事機密文件和可移動媒體安全處置的組織進行第三方認證審核。文件和媒體都被軍用級設備粉碎，因此無法重建原始文件。
審核進展順利，距離末次會議還有 30 分鐘，您正要開始撰寫審核報告。此時，組織的一名員工敲響了您的門，詢問是否可以與您交談。他們告訴您，當事情變得繁忙時，她的經理會告訴她使用較低等級的工業碎紙機，因為該組織擁有更多此類碎紙機並且運行速度更快。受審核方沒有告知您這些機器的存在或使用情況。
選擇三個選項來決定您應如何回應此訊息。
Answer: B,C,G
Explanation:
According to ISO/IEC 27001:2022 clause 8.1, the organization must plan, implement and control the processes needed to meet the information security requirements, and to implement the actions determined in clause 6.1. The organization must also ensure that the outsourced processes are controlled or influenced.
According to control A.5.24, the organization must establish and maintain an information security incident management process that includes reporting information security events and weaknesses. Therefore, the use of lower grade machines for the secure disposal of confidential documents and media could pose a significant information security risk and a potential breach of contract with the clients. The auditor should respond to this information by:
* A. Advising the individual managing the audit programme of any recommendation by you to conduct a further audit prior to certification. This is in accordance with ISO/IEC 27006:2022 clause 7.4.3, which states that the audit team leader shall report to the certification body any situation that may significantly affect the audit conclusions or the certification decision, and propose any necessary changes to the audit plan.
* C. Considering the need for a subsequent audit within 4 weeks based on the additional information that has come to light. This is in accordance with ISO/IEC 27006:2022 clause 7.5.2, which states that the audit team leader shall review the audit findings and any other appropriate information collected during the audit to determine the audit conclusions, and to identify any need for a subsequent audit.
* G. Verifying with the auditee that lower grade machines are used in certain circumstances. This is in accordance with ISO/IEC 27006:2022 clause 7.4.2, which states that the audit team leader shall ensure that the audit is conducted in accordance with the audit plan, and that any changes to the plan are agreed upon and documented.
The other options are not appropriate responses, as they either ignore the information, exceed the scope of the audit, or prematurely raise a nonconformity without sufficient evidence. For example:
* B. Cancelling the production of the audit report and instead reviewing the organization's contracts with its clients to determine whether they have permitted the use of lower grade machines. This is not a suitable response, as it would delay the audit process and the certification decision, and it would involve reviewing documents that are outside the scope of the ISMS audit. The auditor should focus on verifying the information security risk assessment and treatment process, and the information security incident management process, as they relate to the use of lower grade machines.
* D. Doing nothing. All audits are based on a sample and the sample you took did not include a planned review of the lower grade machines. This is not a suitable response, as it would disregard a significant information security risk and a potential nonconformity that could affect the audit conclusions and the certification decision. The auditor should follow up on the information provided by the employee and verify its validity and impact.
* E. Extending the certification audit duration to create additional time to audit the use of the lower grade machines. This is not a suitable response, as it would disrupt the audit schedule and the availability of the audit team and the auditee. The auditor should report the situation to the certification body and propose any necessary changes to the audit plan, such as conducting a subsequent audit.
* F. Raising a nonconformity against 8.1 Operational Planning and Control as the organization has not been open about its processes. This is not a suitable response, as it would be based on a single source of information that has not been verified or corroborated. The auditor should collect sufficient and appropriate audit evidence to support any nonconformity, and should also consider the root cause and the severity of the nonconformity.
References:
* ISO/IEC 27001:2022, clauses 8.1 and Annex A control A.5.24
* ISO/IEC 27006:2022, clauses 7.4.2, 7.4.3, and 7.5.2
* [PECB Candidate Handbook ISO/IEC 27001 Lead Auditor], pages 18-19, 23-24
* A Step-by-Step Guide to Conducting an ISO 27001 Internal Audit
* ISO 27001 - Annex A.16: Information Security Incident Management
NEW QUESTION # 86
您正在國際物流組織的出貨部門進行資訊安全管理系統審核，該組織為當地醫院和政府辦公室等大型組織提供運輸服務。
包裹通常包含藥品、生物樣本以及護照和駕駛執照等文件。
您注意到公司記錄顯示大量退貨，原因包括標籤地址錯誤，以及在 15% 的情況下，一個包裹的不同地址有兩個或多個標籤。您正在面試運輸經理 (SM)。
您：出貨前檢查過嗎？
SM：任何明顯損壞的物品都會在出貨前由值班人員移除，但利潤微薄，因此實施正式檢查流程並不經濟。
您：退貨後會採取什麼措施？
SM：這些合約大多價值相對較低，因此我們認為，簡單地重新列印標籤並重新發送單一包裹比實施調查更容易、更方便。
您提出了不符合 ISO 27001:2022 第 8.1 條的要求。
以下哪一項最能描述您發現的不合格項？
Answer: C
Explanation:
The non-conformity you have identified relates to the organization's failure to implement adequate operational controls to ensure that service and regulatory requirements for data protection are met. This situation is particularly critical given the nature of the items being shipped, which include sensitive medical information and government documents. The fact that 15% of returned parcels have labels for different addresses, potentially exposing sensitive information to incorrect recipients, underscores the lack of effective information security practices.
The best description of the non-conformity, based on the details provided and the requirements of ISO/IEC 27001:2022, particularly clause 8.1 which deals with operational planning and control, would be:
C . The organisation does not have an effective process in place that ensures service requirements and regulatory requirements for data protection are met. Records show that 15% of returned parcels have disclosed information intended for another party to the recipient (which may include sensitive medical information or government department communications) without adequate operational controls to meet information security requirements.
This option accurately captures the essence of the non-conformity by highlighting the lack of effective operational controls to protect sensitive information, leading to potential unauthorized disclosure of information intended for another party. This is a direct violation of information security management principles, particularly those related to the protection of confidentiality and integrity of information as mandated by ISO/IEC 27001:2022.
NEW QUESTION # 87
在第二階段審核的開幕會議上，客戶組織的總經理邀請審核團隊觀看 45 分鐘的新公司影片。審核組長應做出下列哪兩項回應？
Answer: B,F
Explanation:
According to ISO 19011:2018, which provides guidelines for auditing management systems, an opening meeting is a formal communication between the audit team and the auditee at the start of an audit1. The purpose of the opening meeting is to confirm the audit objectives, scope and criteria, introduce the audit team and their roles, confirm the audit plan and logistics, explain the audit methods and procedures, and establish the communication channels1. Therefore, if the Managing Director of the client organization invites the audit team to view a new company video lasting 45 minutes during the opening meeting of a Stage 2 audit, the audit team leader should respond in a way that does not compromise the effectiveness and efficiency of the audit or create any misunderstanding or conflict with the auditee. Two possible ways to respond are to advise the Managing Director that the audit team has to keep to the planned schedule, as there may be limited time and resources available for the audit; or to suggest that the video could be viewed during a refreshment break, if it is relevant and useful for the audit and does not interfere with other audit activities1. The other options are not appropriate responses for the audit team leader to make in this situation. For example, stating that the audit team leader will stay behind after the opening meeting to view the video on behalf of the team may imply that the video is not important or relevant for the rest of the audit team; inviting the Managing Director to the auditors' hotel for a viewing that evening may create an impression of bias or favouritism; stating that the audit team will make a decision on the viewing at a later time may be vague or indecisive; and advising the Managing Director that the audit team agrees to his request may result in wasting valuable audit time or losing focus on the audit objectives1. References: ISO 19011:2018 - Guidelines for auditing management systems
NEW QUESTION # 88
您正在一家名為 ABC 的提供醫療保健服務的住宅療養院進行 ISMS 審核。
審核計劃的下一步是驗證 ABC 醫療保健行動應用程式開發、支援和生命週期流程的資訊安全性。在審核過程中，您了解到該組織將行動應用程式開發外包給了經過CMMI 5 級、ITSM (ISO/IEC 20000-1)、BCMS (ISO 22301) 和ISMS (ISO/IEC 27001) 認證的專業軟體開發組織。
IT經理介紹了軟體安全管理流程，並將流程總結如下：
行動應用程式開發至少應採用「設計安全」和「預設安全」原則。應具備以下個人資料保護安全功能：
存取控制。
個人資料加密，即高階加密標準（AES）演算法，金鑰長度：256位元；個人資料假名化。
已檢查漏洞，無安全後門
您採樣最新的行動應用測試報告 - 參考 ID：0098，詳細資訊如下：
您想進一步調查其他領域以收集更多審計證據。選擇三個不會出現在您的審核追蹤中的選項。
Answer: B,C,D
Explanation:
The three options that will not be in your audit trail are A, C, and H. These options are either not relevant to the information security of ABC's healthcare mobile app development, support, and lifecycle process, or not within the scope of your audit. The amount of money that residents' family members pay to install the app (A) and the number of users of the app are not related to the information security aspects or objectives of the ISMS1. The verification of the developer's certifications (H) is not your responsibility as an ISMS auditor, as you should rely on the competence and impartiality of the certification bodies that issued them2. The other options are relevant and within the scope of your audit, as they relate to the security functions, testing, policies, and procedures of the mobile app development, support, and lifecycle process13. Reference: 1: ISO/IEC 27001:2022, Information technology - Security techniques - Information security management systems - Requirements, Clause 4.2 2: ISO/IEC 27006:2022, Information technology - Security techniques - Requirements for bodies providing audit and certification of information security management systems, Clause 4.1 3: PECB Certified ISO/IEC 27001 Lead Auditor Exam Preparation Guide, Domain 5: Conducting an ISO/IEC 27001 audit
NEW QUESTION # 89
情境 6：Sinvestment 是一家提供家庭保險、商業保險和人壽保險的保險公司。該公司成立於北卡羅來納州，但最近在其他地區進行了擴張，包括歐洲和非洲。
Sinvestment 致力於遵守適用於其行業的法律法規，並防止任何資訊安全事件。他們實施了基於 ISO/IEC 27001 的 ISMS 並申請了 ISO/IEC 27001 認證。
認證機構指派兩名審核員進行審核。與Sinvestment簽訂保密協議後。他們開始了審計活動。首先，他們審查了標準要求的文件，包括 ISMS 範圍聲明、資訊安全政策和內部稽核報告。審查過程並不容易，因為儘管 Sinvestment 表示他們已製定文件程序，但並非所有文件都具有相同的格式。
隨後，審計小組對Sinvestment的高階主管進行了多次訪談，以了解他們在ISMS實施中的作用。第一階段審計的所有活動都是遠端進行的，除了根據 Sinvestment 的要求在現場進行的文件資訊審查之外。
在此階段，審計人員發現沒有與資訊安全培訓和意識計劃相關的文件。被問及時，Sinvestment代表表示，公司已為所有員工提供資訊安全培訓課程。第一階段審計讓審計團隊對 Sinvestment 的營運和 ISMS 有了整體了解。
第二階段審核在第一階段審核三週後進行。審計小組觀察到，行銷部門（未包含在審計範圍內）沒有適當的程序來控制員工的存取權限。由於控制員工的存取權限是ISO/IEC 27001的要求之一，並且已包含在公司的資訊安全政策中，因此該問題包含在審計報告中。此外，在第二階段審計中，審計小組觀察到Sinvestment沒有記錄使用者活動日誌。
該公司的程序規定“記錄用戶活動的日誌應保留並定期審查”，但該公司沒有提供任何執行該程序的證據。
在所有審核活動中，審核員透過觀察、訪談、文件化資訊審查、分析和技術驗證來收集資訊和證據。對第一階段和第二階段的所有審核結果進行了分析，審核小組決定發布積極的認證建議。
根據場景 6，行銷部門員工沒有遵守存取控制策略。
在這種情況下哪個選項是正確的？
Answer: B
Explanation:
Even though the marketing department was not included in the audit scope, the issue of employees' access rights control must be communicated to Sinvestment's representatives and included in the audit report because it is part of Sinvestment's information security policy. It reflects on the overall adherence to the ISMS requirements.
References: ISO/IEC 27001:2013, Clause 9.2 (Internal audit)
NEW QUESTION # 90
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