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| Topic |
Details |
| Topic 1 |
- Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.
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| Topic 2 |
- Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.
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| Topic 3 |
- Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.
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| Topic 4 |
- Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.
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CIPS Global Logistics Strategy Sample Questions (Q116-Q121):
NEW QUESTION # 116
Which of the following is NOT a way in which reverse logistics creates value for organizations?
- A. Increasing product life cycles
- B. Recovering value from used/returned goods
- C. Obtaining feedback for product improvements
- D. Reducing customer satisfaction and loyalty
Answer: D
Explanation:
Reverse logistics creates value for organizations through various means, including increasing product life cycles, obtaining feedback for product improvements, and recovering value from used/returned goods. It does not involve reducing customer satisfaction and loyalty. [P-139]
NEW QUESTION # 117
Why must organizations consider pressure groups' influence on their environmental practices?
- A. Pressure groups can provide financial support.
- B. Pressure groups are concerned about internal policies.
- C. Pressure groups have direct political power.
- D. Pressure groups can influence government policies and businesses.
Answer: D
Explanation:
Pressure groups can influence government policies and businesses, affecting brand perception and reputation. [P-175]
NEW QUESTION # 118
What is the purpose of the "order picking" stage in storage and handling practices?
- A. To physically unload incoming transportation
- B. To assemble and prepare inventory for dispatch according to orders
- C. To move goods received inventory to identifiable locations
- D. To manage the quality control of incoming inventory
Answer: B
Explanation:
The order picking stage involves retrieving and preparing inventory for dispatch based on order requirements, ensuring efficient fulfillment. [P-9]
NEW QUESTION # 119
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 1 Jane's issue be resolved?
Answer Options:
- A. Refund the extra charges
- B. Immediate shipping of the missing items
- C. Special offer for the next purchase
- D. Ensure a simple return process
- E. Replacement or refund
Answer: C
Explanation:
To compensate for the inconvenience, ShopSmart can offer Jane a discount or a gift card for her next purchase. [P 166-169]
NEW QUESTION # 120
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating the triple bottom line (TBL), corporate social responsibility (CSR), and green logistics into their business operations. The companies include:
EcoElectronics Inc. - An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd. - A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp. - A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics - A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations - A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align the primary focus area and recommend the key factor.
Q: What is the recommended key factor for ProfitablePharma Corp.?
- A. Ethical Business Practices
- B. Community Development Initiatives
- C. Sustainable Transportation Solutions
- D. Integration of Green Practices in Technology Operations
- E. Sustainable Product Design and Manufacturing
Answer: A
Explanation:
The recommended key factor for ProfitablePharma Corp. is "Ethical Business Practices", ensuring they maintain moral pharmaceutical practices and provide affordable access to medications. [P 166-169]
NEW QUESTION # 121
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