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Salesforce Health Cloud Accredited Professional exam is a certification program designed for healthcare professionals who want to demonstrate their knowledge and expertise in using Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification validates the skills needed to implement, configure, and manage Health Cloud solutions for healthcare organizations. Health-Cloud-Accredited-Professional Exam is designed to test professionals on their knowledge and understanding of Health Cloud data models, security and access control, data integration, and data migration.
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Salesforce Health Cloud Accredited Professional certification is beneficial for individuals looking to advance their career in the healthcare industry. It demonstrates to employers and clients that the certified professional has the skills and knowledge required to effectively use Health Cloud to manage patient care. Salesforce Health Cloud Accredited Professional certification also provides a competitive edge for individuals seeking new job opportunities in the healthcare industry.
NEW QUESTION # 10
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds an additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures?
Answer: C
NEW QUESTION # 11
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
Answer: A
Explanation:
To view medication data from Health Cloud leveraging FHIR standards, a consultant should use the clinical data model. This data model is built to align with HL7's FHIR R4 and provides objects and fields to store and access clinical information such as medications, conditions, encounters, observations, and more6. The clinical data model also supports FHIR APIs to enable interoperability between Health Cloud and external systems that use FHIR standards7. Integrated Care Management data model, Electronic health record (EHR) data model, or Virtual Care data model are not data models that can fulfill this requirement.
NEW QUESTION # 12
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
Answer: D
Explanation:
When an end user is unable to view certain data on the Enhanced Timeline for Contact Center during User Acceptance Testing (UAT), the primary step in troubleshooting should be to verify that the user possesses the appropriate object permissions.
Understanding Object Permissions:
Purpose: Object permissions determine a user's ability to create, read, edit, or delete records of a particular object within Salesforce.
Types of Permissions:
Read: Allows users to view records.
Create: Permits users to add new records.
Edit: Enables users to modify existing records.
Delete: Grants users the ability to remove records.
Troubleshooting Steps:
Verify User's Profile and Permission Sets:
Profiles: Check the user's assigned profile to ensure it includes the necessary object permissions for the data intended to be displayed on the Enhanced Timeline.
Permission Sets: Review any permission sets assigned to the user that might grant additional object permissions.
Ensure Field-Level Security:
Confirm that field-level security settings permit the user to access the specific fields associated with the timeline data.
Check Sharing Settings:
Assess the organization's sharing rules and settings to ensure the user has the requisite access to the records in question.
Reference:
Salesforce Security Guide: For detailed information on configuring object permissions and ensuring proper access controls, consult the Salesforce Security Guide: Salesforce Security Guide Conclusion:
Ensuring that users have the correct object permissions is crucial for accessing data on the Enhanced Timeline. By verifying and configuring these permissions appropriately, administrators can resolve visibility issues and enhance user experience during UAT.
NEW QUESTION # 13
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
Answer: D
Explanation:
B is correct because Health Cloud Reports for Patient Referral Management is an unmanaged package that delivers a prebuilt dashboard and reports for analyzing patient referrals. The dashboard shows metrics such as referral volume, referral status, referral source, and referral outcome. The reports provide more details on each metric and allow users to filter by various criteria.
NEW QUESTION # 14
A call center agent at Bloomington Caregivers wants the ability to look up providers by location and specialty, to schedule an appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Choose 2 answers
Answer: A,C
Explanation:
Call center agents at Bloomington Caregivers require tools to streamline provider lookup and appointment scheduling for patients. Salesforce Health Cloud offers specific capabilities tailored to address these needs.
1. Provider Search (Answer A):
Purpose:
Provider Search enables users to locate healthcare providers based on specific criteria such as location, specialty, and availability. This functionality is essential for call center agents who need to identify and select suitable providers for patients.
Features:
Search by provider name, specialty, location, or other attributes.
Filter and sort results to narrow down the provider list.
Integration with the Salesforce Health Cloud data model to access real-time provider information.
Implementation Steps:
Configure Provider Records: Ensure all providers are set up correctly within Salesforce, including their specialties, locations, and other attributes.
Enable Provider Search: Add the Provider Search component to the appropriate Lightning pages or record layouts.
Reference:
Provider Management Overview
Configuring Provider Search
2. Intelligent Appointment Management (Answer B):
Purpose:
Intelligent Appointment Management streamlines the scheduling process by integrating provider availability, patient preferences, and other factors. It helps agents book appointments efficiently while minimizing scheduling conflicts.
Features:
Allows booking appointments based on provider availability.
Enables real-time synchronization with provider schedules.
Offers advanced scheduling logic to ensure compatibility with patient needs.
Implementation Steps:
Enable Salesforce Scheduler: Set up Salesforce Scheduler to integrate appointment booking with Health Cloud.
Configure Appointment Rules: Define scheduling policies, including time slots, duration, and patient-provider matching criteria.
Salesforce Scheduler for Health Cloud
Why Other Options Are Less Relevant:
C . Integrated Care Management:
Integrated Care Management focuses on managing care plans, assessments, and interventions. It is not designed for provider lookup or appointment scheduling.
D . Experience Cloud for Health Cloud:
Experience Cloud is used to create external portals for patient and provider access. While it can complement scheduling systems, it is not directly related to call center agent workflows.
Conclusion:
By implementing Provider Search and Intelligent Appointment Management, Bloomington Caregivers can empower their call center agents to efficiently locate providers and schedule appointments, improving patient satisfaction and operational efficiency.
Reference for Further Reading:
Salesforce Health Cloud Provider Management
Salesforce Scheduler Setup
NEW QUESTION # 15
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