Echte C-C4H56I-34 Fragen und Antworten der C-C4H56I-34 Zertifizierungsprüfung

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SAP C-C4H56I-34 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Thema 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Thema 3	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Thema 4	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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C-C4H56I-34 Zertifizierungsfragen, SAP C-C4H56I-34 PrüfungFragen

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SAP Certified Application Associate - SAP Service Cloud Version 2 C-C4H56I-34 Prüfungsfragen mit Lösungen (Q33-Q38):

33. Frage
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

A. Cases
B. Registered products
C. Tasks
D. Phone calls

Antwort: A,B

Begründung:
In SAP Service Cloud Version 2, you use categories to capture and organize the services that your company wants to offer to create a hierarchical structure called a catalog. SAP Service Cloud Version 2 also uses the service categories that you create as attributes for Cases and Registered Products, meaning that you can have the system automatically match and direct incoming service requests (Cases) to the specific services in your catalog and supporting service teams. You can also maintain the service category determinations of Cases and Registered Products currently in process. References = Configuring Categories, Solution Guide for SAP Service Cloud Version 2

34. Frage
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the general configuration of Agent Desktop
B. In the Customer Hub screen configuration
C. In the timeline configuration
D. The event types are enabled by default and cannot be changed.

Antwort: C

35. Frage
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

A. Summary
B. Mark as unread
C. Escalate
D. Delete
E. Handover

Antwort: A,B,C

36. Frage
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Installed base
C. Measurements
D. Warranty

Antwort: B,C

Begründung:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

37. Frage
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Auto flow
B. Page layout
C. Adaptation
D. Language adaptation

Antwort: B,C

38. Frage
......

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Echte C-C4H56I-34 Fragen und Antworten der C-C4H56I-34 Zertifizierungsprüfung

SAP C-C4H56I-34 Prüfungsplan:

C-C4H56I-34 Zertifizierungsfragen, SAP C-C4H56I-34 PrüfungFragen

SAP Certified Application Associate - SAP Service Cloud Version 2 C-C4H56I-34 Prüfungsfragen mit Lösungen (Q33-Q38):

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