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Salesforce Field-Service-Consultant certification exam is designed for professionals who want to demonstrate their expertise in implementing and administering Salesforce Field Service solutions. Salesforce Certified Field Service Consultant certification is ideal for individuals who have experience in field service management, including dispatching, scheduling, and managing field workers. By obtaining this certification, professionals can showcase their knowledge of the Salesforce platform and its capabilities to improve field service operations.

Salesforce Field-Service-Consultant Certification Exam is a highly sought-after certification among Salesforce professionals who want to specialize in field service management. Salesforce Certified Field Service Consultant certification is designed to test the candidate's knowledge and skills in areas such as service appointment scheduling, mobile workforce management, and service resource optimization. It is a great way for professionals to showcase their expertise in the field and differentiate themselves from others.

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Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics, including field service operations, service scheduling, workforce management, mobile workforce enablement, and customer service. Field-Service-Consultant Exam is designed to evaluate your understanding of the Salesforce Field Service Lightning platform, as well as your ability to apply it to real-world scenarios.

Salesforce Certified Field Service Consultant Sample Questions (Q119-Q124):

NEW QUESTION # 119
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A. Service Crew
B. Technicians with Required Skills
C. Preferred Resource
D. Required Resource

Answer: A

NEW QUESTION # 120
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Territory Assignment Policy to the Lowest Level.
B. Set the Polygon Assignment Policy to the Lowest Level.
C. Set the Territory Assignment Policy to the Highest Level.
D. Set the Polygon AssignmentPolicy to the Highest Level.

Answer: B

Explanation:
Polygons are geographic areas that define service territories for scheduling and optimization purposes. The Polygon Assignment Policy determines which polygon in a service territory hierarchy is used to assign service appointments to service resources based on their location or skills. Setting it to the Lowest Level ensures that service appointments are assigned based on the polygon of the child service territory in the hierarchy1. Setting it to the Highest Level would use the polygon of the parent service territory in the hierarchy1. TheTerritory Assignment Policy determines which territory in a hierarchy is used to filter available resources for scheduling. It does not affect polygon assignment. References: 1 https://help.salesforce.
com/s/articleView?id=sf.fs_polygons_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_territories_overview.htm&type=5

NEW QUESTION # 121
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A. Utilize the standard Price Book with pricing rules applied.
B. Utilize a custom Price Book specific to each country.
C. Utilize a standard Price Book specific to each country.
D. Utilize a custom Price Book with pricing rules applied.

Answer: B

Explanation:
Explanation
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules are not available for Field Service Lightning. References:
https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5

NEW QUESTION # 122
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A. FSL Dispatcher Permissions
B. FSL Resource Permissions
C. FSL Agent Permissions
D. FSL Admin Permissions

Answer: A

Explanation:
These two permissionsets give access to the Crew Management tool, which allows creating and managing crews and crew members. References:https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.
htm&type=5

NEW QUESTION # 123
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Fill-in Schedule
B. oO Resource Schedule Optimization
C. Fix Overlaps
D. Reschedule Appointment

Answer: B

NEW QUESTION # 124
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Salesforce Certified Field Service Consultant Sample Questions (Q119-Q124):

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