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| Topic |
Details |
| Topic 1 |
- Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
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| Topic 2 |
- Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.
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| Topic 3 |
- Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
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| Topic 4 |
- Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
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| Topic 5 |
- Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
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| Topic 6 |
- Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
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| Topic 7 |
- Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
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IFMA Certified Facility Manager Sample Questions (Q124-Q129):
NEW QUESTION # 124
When referring to the off-gassing of materials used within a building, what does the acronym 'VOC' stand for?
- A. Versatile ongoing commissioning.
- B. Voracious odor composites.
- C. Volatile organic compounds.
- D. Variable offensive chemistry.
Answer: C
Explanation:
VOC stands forVolatile Organic Compounds, which are chemicals emitted as gases from certain solids or liquids, including paints, cleaning supplies, and building materials. VOCs can contribute to indoor air pollution and pose health risks such as respiratory issues and headaches. Managing VOC levels is crucial in facility management to ensure indoor air quality and occupant health. The IFMA emphasizes the importance of monitoring VOCs as part of sustainable facility management practices.
NEW QUESTION # 125
What is Effective Communication?
- A. Effective Communication
- B. Active Listening
- C. Efficient Communication
Answer: A
Explanation:
Effective communication (Option C) ensures that messages are understood, acted upon, and lead to the intended outcome.
NEW QUESTION # 126
You have recommended developing an ISO 50001 energy manual. Leadership and staff want to know the benefits of the manual. How would you explain the benefits?
- A. It compiles the information that regulatory agencies require, such as the scope and boundaries of the energy management system and the energy policy.
- B. It provides an overview or summary of the energy management system that is approved by top management. The energy manual serves as a tool to establish and communicate the energy management commitments of the organization.
- C. It is a legal document created at the request of the organization's board or oversight committee.
- D. It provides a "roadmap" for stakeholders. The energy manual includes information on the components of the system, how those components interact, and key information on associated processes, procedures, and roles and responsibilities.
Answer: B
Explanation:
According toISO 50001, an energy manual isa summary document that communicates an organization's energy management commitments.
* Option C is correctbecause it ensures top management approval and serves as aguiding document for energy performance improvements.
* Option A is incorrectbecause an energy manual isnot a legal document.
* Option B is partially correct, but the manual's purpose is broader than just regulatory compliance.
* Option D includes useful elementsbutfocuses too much on process interactions rather than commitments.
TheISO 50001 energy manual supports sustainability goalsand ensures compliance withenergy efficiency policies.
NEW QUESTION # 127
Departments often forget to budget for equipment design and installation costs. What is the best solution?
- A. Develop a procedure that would charge back capital installation costs to the department procuring the equipment.
- B. Establish a procedure for all capital budgets to include Facilities' input on design and installation costs.
- C. Create a facilities installation fund that is 15% of the company's annual capital equipment fund to cover these costs.
- D. Mark up each equipment capital request by 15% to cover design and installation costs.
Answer: B
Explanation:
TheFinance and Businesscompetency in IFMA states that effective capital budgeting requiresintegrated planningwith facilities management.
* Option C ensures Facilities' inputso that all capital requests account for total installation costs.
* Option A (chargebacks)does not proactively address planning.
* Option B (markups)could lead to funding discrepancies if costs fluctuate.
* Option D (a fixed fund)may not align with fluctuating needs.
Facilities managers shouldcollaborate with finance teamsto incorporate these costs into all capital planning.
NEW QUESTION # 128
What, in addition to vision, incentives, action plan, and resources, is required for the change management process to be effective?
- A. Directives
- B. Skills
- C. Experience
- D. Support
Answer: B
Explanation:
TheIFMA Leadership and Strategy competencyhighlights thatskills are essential for successful change management.
* Option D (Skills) is correctbecause implementing change requirestechnical, leadership, and communication skills.
* Option A (Experience)is useful butnot required for successful change management.
* Option B (Support)is beneficial butdoes not replace skills.
* Option C (Directives)is part of the plan butnot a core requirement.
Change management requirestraining, engagement strategies, and adaptabilityto ensure smooth transitions.
NEW QUESTION # 129
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