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As the tech industry continues to evolve and adapt to new technologies, professionals who hold the ServiceNow Certified Technical Architect (CTA) (CTA) certification are better equipped to navigate these changes and stay ahead of the curve, increasing their value to employers and clients. In today's fast-paced and ever-changing ServiceNow sector, having the ServiceNow CTA Certification has become a necessary requirement for individuals looking to advance their careers and stay competitive in the job market.
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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q13-Q18):
NEW QUESTION # 13
What is the primary purpose of having a go-live plan?
- A. To facilitate a seamless and smooth transition process.
- B. To record root causes for problems arising out of the transition.
- C. To conduct a comprehensive review of all project documents.
- D. To establish a backup system for data recovery.
Answer: A
Explanation:
The primary purpose of a go-live plan is to facilitate a seamless and smooth transition process when deploying new software or changes to a production environment. It acts as a roadmap for the go-live event, outlining the steps involved, roles and responsibilities, and timelines.
A go-live plan typically includes:
Pre-Go-Live Activities: Data migration, system checks, communication to users.
Go-Live Activities: Deployment steps, rollback procedures, monitoring.
Post-Go-Live Activities: Support procedures, user training, issue resolution.
Why not the other options?
B: To record root causes for problems arising out of the transition: While problem resolution isimportant, it's not the primary purpose of the go-live plan.
C: To establish a backup system for data recovery: Backups are essential, but they are a separate consideration from the go-live plan.
D: To conduct a comprehensive review of all project documents: This review should happen earlier in the project lifecycle.
NEW QUESTION # 14
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?
- A. System testing
- B. Usability testing
- C. Integration testing
- D. Smoke testing
Answer: B
Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.
NEW QUESTION # 15
What is the primary purpose of analyzing an organization's existing architecture as a CTA?
- A. To evaluate existing testing practices
- B. To identify issues and gaps in the system
- C. To recommend a product roadmap
- D. To evaluate existing system performance
Answer: B
Explanation:
The primary purpose of analyzing an organization's existing architecture as a Certified Technical Architect (CTA) is to identify issues and gaps in the system. This analysis helps to:
Understand the Current State: Gain a clear picture of the current architecture, including its components, integrations, and limitations.
Identify Pain Points: Pinpoint areas where the architecture is not meeting business needs or causing challenges.
Assess Risks: Evaluate potential risks and vulnerabilities within the architecture.
Inform Recommendations: Provide a basis for making recommendations for improvements and future architecture planning.
Why not the other options?
A: To evaluate existing system performance: While performance is important, it's one aspect of the broader architectural analysis.
C: To recommend a product roadmap: A product roadmap might be an outcome of the analysis, but the primary purpose is to understand the current state and identify areas for improvement.
D: To evaluate existing testing practices: Testing practices are important, but they are not the primary focus of architectural analysis.
NEW QUESTION # 16
What does a ServiceNow governance framework typically define?
Choose 3 answers
- A. What decisions need to be made
- B. How work gets done on the platform
- C. Recurring schedules for governance meetings
- D. How decisions are made
- E. Who is involved in decision-making
Answer: A,D,E
Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.
NEW QUESTION # 17
Which strategy is recommended for effective communication during the go-live phase?
- A. Provide minimal updates to avoid overloading the team.
- B. Describe released functionality and provide knowledge base articles.
- C. Focus communications only on immediate supervisors.
- D. Postpone any form of communication until all issues are resolved.
Answer: B
Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.
NEW QUESTION # 18
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