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The CIS-CSM Certification Exam is designed to test candidates on their ability to implement, configure, and manage the ServiceNow customer service management application. CIS-CSM exam covers a variety of topics, including case management, customer service management, service level management, and reporting and analytics. Candidates who pass the exam will have demonstrated their ability to design and implement effective customer service solutions using the ServiceNow platform.
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Free PDF Quiz 2025 CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Valid Exam Preparation
Desktop ServiceNow CIS-CSM Practice Exam Software is a one-of-a-kind and very effective software developed to assist applicants in preparing for the CIS-CSM certification test. The Desktop CIS-CSM Practice Exam Software that we provide includes a self-assessment feature that enables you to test your knowledge by taking simulated tests and evaluating the results. You can acquire a sense of the CIS-CSM software by downloading a free trial version before deciding whether to buy it.
The CIS-CSM Certification is a vendor-agnostic certification, which means that it is recognized worldwide and not limited to any specific industry or organization. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification examination is rigorous and comprehensive, covering a wide range of topics such as CSM application design, configuration, and implementation planning.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q178-Q183):
NEW QUESTION # 178
How are Service Catalogs and Catalog Items related? (Choose two.)
- A. Service catalogs may contain multiple catalog items Most Voted
- B. Access to catalog items is determined by the service catalog's assigned user criteria
- C. A catalog item can only be associated with one service catalog
- D. A catalog item can be associated with one or more service catalogs Most Voted
Answer: A,D
NEW QUESTION # 179
Which of the following statements is correct with regards to partners vs. third-parties in ServiceNow's CSM application?
Choose 2 answers
- A. A partner will own the relationship with their customer
- B. A partner and a third party are the same in ServiceNow's CSM application.
- C. A partner is an organization that has been contracted to sell products and services they have actually purchased from another organization.
- D. A partner does not own any of the products or services provided by their partnering organization, instead they help to sell, deliver, and support them on their behalf.
- E. A partner does not own the relationship with a customer. This relationship is owned by the organization they are partnering.
Answer: C,D
NEW QUESTION # 180
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Both portal question entry and Record Producer
- B. Entering question in portal only
- C. Record Producer only
- D. None of the above
Answer: C
Explanation:
Explanation
NEW QUESTION # 181
What are the three main components that make up Proactive Customer Service Operations?
Choose 3 answers
- A. Service-Aware CMDB
- B. Proactive Prevention
- C. proactive Case
- D. Service-Aware Install Base
- E. Service Monitoring
- F. Service Reporting
Answer: C,D,F
NEW QUESTION # 182
What are features of Customer Service Management? (Choose four.)
- A. Service Prospecting
- B. Service Contracts
- C. Demand Management
- D. Real-time SLAs
- E. Service Entitlements
- F. Skills-based routing
- G. Timed Audits
Answer: C,D,E,F
NEW QUESTION # 183
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