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ITIL ITIL4-DPI 考試大綱：

主題	簡介
主題 1	Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
主題 2	Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
主題 3	Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
主題 4	Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.

最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q23-Q28):

問題 #23
A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

A. Increase profit by launching new wi-fi services into new geographic markets
B. Design and implement new infrastructure by the end of quarter 2
C. Average number of storage access failures per month
D. Achieve a 10% increase in service requests fulfilled in the target time

答案：B

解題說明：
ITIL DPI emphasizes thatobjectives must cascade logically from strategy into actionable plans. Since the strategic goal is to launch anew cloud storage service, the technical objective must directly support that initiative. "Design and implement new infrastructure by the end of quarter 2" is aligned, measurable, and time- bound. The other options either do not directly relate to the cloud service (B, C) or are ongoing operational metrics (A), not strategic enablers.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment with strategy")

問題 #24
A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?

A. Provide guidelines outlining the difference from previous methods of requesting access to IT services
B. Circulate detailed guidelines to users for using the self-service portal to request access to IT services
C. Provide guidelines for using the self-service portal for access requests to the service desk staff so that they can help users
D. Produce simple guidelines for users of the self-service portal for access requests, making it clear who to contact for exceptions

答案：D

解題說明：
DPI and the guiding principle"Keep it simple and practical"stress that guidance should beclear, concise, and user-friendly. With 5000 users, simple guidelines prevent confusion and reduce support overhead.
Explicit instructions onwho to contact for exceptionsensures smooth adoption. Options A and D risk overwhelming users with detail, while B shifts responsibility to the service desk instead of empowering users.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - communication and adoption support")

問題 #25
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

A. Operational
B. Project
C. Strategic
D. Tactical

答案：C

解題說明：
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

問題 #26
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

A. Customer satisfaction analysis
B. SLA achievement analysis
C. Gap analysis
D. Process maturity assessment

答案：C

解題說明：
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

問題 #27
An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.
Which is an appropriate method for this?

A. Provide managers with the tools they need to manage people through the change
B. Ask managers to provide information about staff attitudes to the change
C. Provide responses to frequently asked questions (FAQ) on a website
D. Send frequent email updates explaining the importance of the change

答案：A

解題說明：
In DPI, effective OCM requiresequipping managers with tools and methodsto gather feedback and support their teams. This enablesdirect two-way communicationand trust-building. Options A, B, and C are one-way communication or indirect channels, which limit genuine feedback. DPI emphasizes thatline managers are closest to employeesand play a key role in gauging attitudes, resistance, and suggestions.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - feedback and manager involvement")

問題 #28
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立即閱讀最新的ITIL4-DPI證照指南PDF

新版的ITIL4-DPI題庫上線 - 下載ITIL4-DPI題庫 & 通過ITIL4-DPI認證考試

ITIL ITIL4-DPI 考試大綱：

最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q23-Q28):

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