Free PDF Perfect ITIL4-DPI - Valid ITIL 4 Strategist: Direct, Plan and Improve (DPI) Test Topics

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ITIL ITIL4-DPI Exam Syllabus Topics:

Topic	Details
Topic 1	Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 2	Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 3	Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 4	Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 5	Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

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ITIL4-DPI Reliable Exam Dumps & ITIL4-DPI Test Objectives Pdf

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q16-Q21):

NEW QUESTION # 16
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

A. Customer satisfaction analysis
B. Process maturity assessment
C. Gap analysis
D. SLA achievement analysis

Answer: C

Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 17
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

A. Information Security Manager
B. Call Centre Manager
C. Service Level Manager
D. Director of Sales

Answer: D

Explanation:
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")

NEW QUESTION # 18
Which describes 'scope of control'?

A. The number of managers to whom an individual must provide regular reports
B. The set of risks that are owned and assessed by a department manager
C. The content of a service improvement plan
D. The extent to which a manager can direct the actions of team members

Answer: D

Explanation:
In DPI,scope of controlrefers to theauthority and influence a manager has over people and activities. It defines how far their decision-making power extends-essential for ensuring clarity in governance and accountability. It is not about risks owned (B), reporting relationships (D), or specific improvement content (A).
(Reference: ITIL 4 Strategist DPI, section on "Governance structures - scope of control vs. span of control")

NEW QUESTION # 19
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?

A. Put compliance controls in place to ensure that all centres of expertise are following the same practices
B. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
C. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
D. Collect feedback from both organizational and IT leadership from each region

Answer: C

Explanation:
In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")

NEW QUESTION # 20
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?

A. Use the model to identify and compare improvements to the 'problem management' practice
B. Use the model to identify and prioritize improvements to the cloud storage service
C. Use the model to assess and authorize changes to improve the cloud storage service
D. Use the model to restore and recover the cloud storage service each time the service fails

Answer: B

Explanation:
Thecontinual improvement modelis applied to evaluate, prioritize, and implement improvements across services, practices, and processes. Here, the focus is thecloud storage service, not just the practice of problem management. Option B reflects the model's purpose-identify improvement opportunities, assess priorities, and act to prevent recurrence of failures. Options A, C, and D misapply the model to either specific practices or operational recovery, not holistic improvement.
(Reference: ITIL 4 Strategist DPI, section on "Applying the continual improvement model to services and practices")

NEW QUESTION # 21
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Free PDF Perfect ITIL4-DPI - Valid ITIL 4 Strategist: Direct, Plan and Improve (DPI) Test Topics

ITIL ITIL4-DPI Exam Syllabus Topics:

ITIL4-DPI Reliable Exam Dumps & ITIL4-DPI Test Objectives Pdf

ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q16-Q21):

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