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| Topic |
Details |
| Topic 1 |
- communication methods and channels, and effective messaging for different stakeholder groups.
|
| Topic 2 |
- Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.
|
| Topic 3 |
- Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.
|
| Topic 4 |
- Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.
|
| Topic 5 |
- Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.
|
| Topic 6 |
- Stakeholder Management: This section covers identifying stakeholders, stakeholder analysis techniques
|
APMG-International Change Management Foundation Exam Sample Questions (Q101-Q106):
NEW QUESTION # 101
According to Schein, which approach would decrease learning anxiety?
- A. Reminding the stakeholders of all the times they have failed to change
- B. Creating a sense that the organization might fail if the change is NOT made.
- C. Encourage staff to try new things
- D. Penalising staff who make mistakes
Answer: C
Explanation:
Explanation
According to Schein, learning anxiety is the fear or discomfort that people experience when they are asked to learn something new or change their behavior. To decrease learning anxiety, change leaders should create psychological safety, which is the sense of trust and support that people feel when they are learning or changing. One way to create psychological safety is to encourage staff to try new things and experiment without fear of failure or punishment. The other options would increase learning anxiety, as they would create more pressure, stress, and negativity for the staff. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
NEW QUESTION # 102
Which of the following statements about data analytics are true?
1.The more data you have, the better the results
2.Obtaining new data from external sources is beneficial and removes bias
- A. Only 1 is true
- B. Both 1 and 2 are true
- C. Neither 1 nor 2 is true
- D. Only 2 is true
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:
In APMG, more data (1) doesn't guarantee better results-quality matters-and external data (2) adds perspective but doesn't inherently remove bias. Neither is true.
NEW QUESTION # 103
Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?
- A. Connectivity
- B. Transparency
- C. Inclusivity
- D. Empathy
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation identifies Transparency as one of four engagement principles (alongside Inclusivity, Connectivity, and Dialogue). Sharing information about "why change is necessary and when it will take place" exemplifies Transparency (Option C), as it involves openly communicating critical details to build trust and clarity. Inclusivity (A) focuses on involving people, Connectivity (B) on linking stakeholders, and Empathy (D) on understanding emotions-none of which directly address the act of sharing information as described.
NEW QUESTION # 104
Which skill is MOST relevant to helping people through the change curve?
- A. Decision making
- B. Active listening
- C. Time management
- D. Negotiation
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:
Helping individuals navigate the change curve requires understanding and addressing their emotional responses, as outlined in the APMG Change Management Foundation. Active listening (Option D) is the most relevant skill, as it involves empathetically hearing concerns, validating feelings, and providing support- crucial for guiding people through stages like frustration or depression. Time management (A) aids planning, Negotiation (B) resolves conflicts, and Decision making (C) sets direction, but none directly address the emotional support needed for the change curve as effectively as active listening.
NEW QUESTION # 105
According to Herzberg's research, which factor leads to high job satisfaction?
- A. Responsibility
- B. Salary
- C. Security
- D. Working conditions
Answer: A
Explanation:
Explanation
According to Herzberg's research, job satisfaction and dissatisfaction are influenced by two different sets of factors: motivators and hygiene factors. Motivators are factors that lead to high job satisfaction and motivation, such as achievement, recognition, responsibility, advancement, and growth. Hygiene factors are factors that do not cause satisfaction, but can cause dissatisfaction if they are absent or inadequate, such as working conditions, salary, security, and supervision. Therefore, responsibility is a motivator that leads to high job satisfaction. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
NEW QUESTION # 106
......
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