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EXIN EPI Certified Information Technology Manager Sample Questions (Q41-Q46):
NEW QUESTION # 41
Vendor management meetings take place several times per year. What is the main objective for these meetings?
- A. Explore improvement programs
- B. Identify possible price increases
- C. Verify if the vendor continues to meet the requirements of the contract, supporting the business processes
- D. Discuss improvement programs
Answer: C
Explanation:
The main objective ofvendor management meetingsis toverify if the vendor continues to meet the requirements of the contract, supporting the business processes(C). These meetings, as part ofvendor management frameworks, ensure that the vendor's performance aligns with contractual obligations, service level agreements (SLAs), and business needs. They involve reviewing service delivery, compliance, and any issues affecting business processes.
* Explore improvement programs (A):A secondary goal, as improvements may arise from performance reviews.
* Identify possible price increases (B):Price discussions may occur, but they are not the primary focus.
* Discuss improvement programs (D):Similar to A, this is a potential outcome but not the main objective.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers vendor performance monitoring and contract compliance. Check sections on vendor management or SLA monitoring.
NEW QUESTION # 42
Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?
- A. Integrity
- B. Availability
- C. Reliability
- D. Confidentiality
Answer: A
Explanation:
To reduce the risk of fraud in large financial transactions, the security principle ofintegrity(C) requires the highest attention.Integrity, as perISO/IEC 27001's CIA triad (Confidentiality, Integrity, Availability), ensures that data is accurate, complete, and unaltered. Fraud often involves manipulating transaction data, so controls like data validation, checksums, or audit trails are critical to maintain integrity and prevent unauthorized changes.
* Confidentiality (A):Protects data from unauthorized access, less directly related to fraud prevention.
* Availability (B):Ensures system access, not the primary concern for fraud.
* Reliability (D):Not a standard CIA triad principle; may relate to system performance but not fraud.
Reference:EPI CITM study guide, under Information Security Management, likely references the CIA triad, emphasizing integrity for fraud prevention. Check sections on security principles or fraud controls.
NEW QUESTION # 43
Your organization considers a job rotation program. What is the main objective?
- A. Train staff on a range of activities common in daily operations
- B. Support the long-term continuity of the organization
- C. Increase staff job satisfaction
- D. Allow staff a diversity in their daily responsibilities
Answer: B
Explanation:
The main objective of ajob rotation programin anIT organizationis tosupport the long-term continuity of the organization(A). Job rotation ensures that multiple staff members are trained across various roles and tasks, reducing dependency on specific individuals and mitigating risks associated with staff turnover or absences. This approach enhances organizational resilience by creating a flexible, cross-trained workforce capable of maintaining operations, aligning withIT organizationprinciples for workforce planning and business continuity.
* Train staff on a range of activities (B):While training is a benefit, it is a means to achieve continuity, not the primary objective.
* Increase staff job satisfaction (C):Job satisfaction may be a secondary benefit, but it's not the main goal in an IT context.
* Allow staff a diversity in responsibilities (D):Diversity in tasks is a byproduct, not the primary focus, which is organizational continuity.
According tohuman resource managementframeworks, job rotation is a strategic tool for ensuring operational stability, particularly in IT environments where specialized skills are critical.
Reference:EPI CITM study guide, under IT Organization, likely discusses workforce planning and job rotation for continuity. Check sections on human resource management or organizational resilience.
NEW QUESTION # 44
A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening. What is verified by doing this?
- A. Educational level
- B. Number of years working experience
- C. Salary demands
- D. Criminal record
Answer: D
Explanation:
In corporate hiring protocols,additional screeningtypically refers to background checks beyond basic qualifications, such as verifying a candidate'scriminal record. This is critical for IT roles, where employees may have access to sensitive systems and data, ensuring trustworthiness and compliance with security policies.
Salary demands (A) are negotiated during the hiring process, not screened. Number of years of experience (B) and educational level (D) are verified through resumes and standard checks, not typically classified as
"additional screening," which focuses on security-related checks like criminal records.
Reference:EPI CITM study guide, under IT Organization, likely covers hiring protocols and security considerations, emphasizing background checks for IT staff. Check sections on human resource management or information security management.
NEW QUESTION # 45
The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?
- A. Are the service offerings still relevant and appropriate?
- B. Are any of the existing services up for retiring within the foreseeable future?
- C. Are there any changes in the IT service provider organization?
- D. Are there any new laws, codes, and/or regulations which might impact the current service offerings?
Answer: C
Explanation:
Reviewing anIT service catalog, as perITILservice asset and configuration management, focuses on ensuring services align with business needs and compliance requirements. Key criteria include:
* Retiring services (A):Assessing whether services are outdated or no longer needed is critical.
* New laws, codes, or regulations (B):Compliance with legal or regulatory changes is essential to avoid penalties.
* Service relevance and appropriateness (D):Ensures services meet current business objectives and user needs.
Changes in the IT service provider organization (C), such as internal restructuring or staffing changes, are not typically a direct criterion for service catalog review, as the catalog focuses on services offered, not the provider's internal operations.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service catalog management, detailing review criteria. Check sections on service portfolio or catalog management.
NEW QUESTION # 46
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