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Demo User-Experience-Designer Test & User-Experience-Designer Online Lab Simulation
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Demo User-Experience-Designer Test | High-quality Salesforce User-Experience-Designer: Salesforce Certified User Experience Designer
Our User-Experience-Designer study questions in every year are summarized based on the test purpose, every answer is a template, there are subjective and objective User-Experience-Designer exams of two parts, we have in the corresponding modules for different topic of deliberate practice. To this end, our User-Experience-Designer training materials in the qualification exam summarize some problem- solving skills, and induce some generic templates. The user can scout for answer and scout for score based on the answer templates we provide, so the universal template can save a lot of precious time for the user to study and pass the User-Experience-Designer Exam.
Salesforce User-Experience-Designer (Salesforce Certified User Experience Designer) Certification Exam covers a wide range of topics, including user research and analysis, design principles and best practices, prototyping and wireframing, and usability testing. User-Experience-Designer exam also tests a candidate's knowledge of Salesforce-specific design patterns and guidelines, as well as their ability to create custom designs that meet the unique needs of Salesforce customers. Successful candidates will have a deep understanding of user-centered design and will be able to create engaging and intuitive user experiences that drive user adoption and satisfaction.
Salesforce Certified User Experience Designer Sample Questions (Q174-Q179):
NEW QUESTION # 174
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Qualitative
- B. Survery
- C. Usability Testing
- D. Focus Groups
Answer: A
NEW QUESTION # 175
Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers
- A. Endorsement of skills and expertise
- B. Customize page layouts
- C. Join affinity groups
- D. Recognize peers with badges
- E. Choose personalized branding
Answer: A,C,D
Explanation:
Explanation
CK's customers can engage in the following three ways using the out-of-box functionality of Experience Cloud:
Endorsement of skills and expertise: Customers can endorse each other's skills and expertise on their profiles, which helps to build trust and credibility within the community.
Join affinity groups: Customers can join groups based on their interests, preferences, or needs, which allows them to connect with like-minded people and share relevant information.
Recognize peers with badges: Customers can recognize each other's contributions and achievements by awarding badges, which helps to motivate and appreciate the community members. References:
1: Endorse Skills and Expertise
2: Create and Manage Groups
3: Award Badges to Recognize Members
NEW QUESTION # 176
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
- A. Putting oneself in the situation of the end user
- B. Observing user behavior
- C. Creating requirements based business leaders' priorities
- D. Including Innovative ideas to showcase technology
Answer: A,B
Explanation:
Explanation
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them. Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users.
Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.
References: Human-Centered Design: An Introduction, Practices, and Principles - Shopify
NEW QUESTION # 177
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
- A. Maintaining relationships with existing customers
- B. Managing sales pipeline and forecasting
- C. Customizing and administering Salesforce
Answer: A
Explanation:
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals. This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value. The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23
* Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting. They also spend 1-3 hours managing the sales pipeline and tools for the sales team1
* Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps. They also spendtime managing tools and processes for sales reps, which includes customizing and administering Salesforce1 References:
* Learn About Sales Cloud Personas Unit | Salesforce Trailhead
* How to Increase Your Sales with Personas for Salesforce Users | RTS Labs
* How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 178
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
- A. Establish the research plan and timeline.
- B. Determine user acceptance criteria.
- C. Understand the problem before moving to solutions.
- D. Consider platform-based before custom solutions.
- E. Gather insight from end users.
Answer: A,D,E
Explanation:
Explanation
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
Option A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed.
Option B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase.
End users provide valuable feedback and insights into the problem and how a potential solution may work.
This feedback can help shape the overall project plan and help identify potential solutions.
Option C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
NEW QUESTION # 179
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