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| Topic |
Details |
| Topic 1 |
- Understanding Business Value Demonstrations (BVDs): The significance of Business Value Demonstrations is discussed in this topic. It also discusses those tools which ensure outstanding presales engagements. Moreover, the topic focuses on the demo platforms and their application in SMB scenarios. Lastly, it measures skills to use odCloud, Topology Builder.
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| Topic 2 |
- Exploring Platforms: Role and capabilities of platforms that boost customer experiences is the focal point of this topic. The topic also explains different options for deployment and product associations within platforms, APIs, assessment of SaaS application impacts and insights, and automation integration.
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| Topic 3 |
- Navigating Hybrid Workforce Experiences: The topic focuses on the significance of hybrid workforce experiences. It discusses how hybrid experiences meet the needs of SMBs. Moreover, it delves into different cross-selling and upselling strategies for the SMB market. Lastly, questions about how to apply hybrid solutions across diverse industries and verticals may also appear.
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| Topic 4 |
- Enhancing Application Performance: This topic covers how to ensure application security, accessibility, and resiliency. It also identifies key applications on which SMBs rely. Different positioning strategies for Cisco offerings within SMB accounts are also discussed in this topic. Lastly, it focuses on those case studies and success stories that highlight application performance.
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| Topic 5 |
- Introducing Engineering Programs: It explores resources of engineering and their role in boosting sales success. The topic also discusses sub-topics related to Sales Connect and Blackbelt, Disti presales support options and the Meraki CMNA program. Benefits of Technical Assistance Center (TAC) are also discussed in this topic.
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| Topic 6 |
- Implementing SMART IT: It discusses the interpretation of data to extract meaningful insights for informed decision-making. It also explains Cisco's smart portfolio and cross-selling and upselling strategies for the smart SMB market. Real-world use cases that demonstrate the benefits of smart solutions are also discussed in this topic.
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| Topic 7 |
- Exploring SMB Experiences: This topic assesses major benefits of Cisco SMB experiences and those specific solutions which can be implemented in these experiences. Furthermore, the topic explains how SMBs can leverage different experiences of Cisco SMB to their full advantage.
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| Topic 8 |
- Partnership Opportunities with Cisco: This topic covers the market trends influencing the SME sector, the differentiation of partner roles and types within the Cisco ecosystem and Cisco's partner strategy and its alignment with SMB objectives. It also discusses different opportunities and service-centric approaches for Managed Service Providers.
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| Topic 9 |
- Securing the Modern Workplace: In this topic, sub-topics related to digital security solutions for SMBs, physical security and environmental solutions, different techniques for cross-selling and upselling secure solutions are present. It also discusses how to apply secure solutions across different industries and verticals.
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| Topic 10 |
- Adapting to Remote Workforce Experiences: Its primary focus is on difficulties faced by SMBs with remote or distributed teams. Evaluation of experiences, products, and opportunities is also discussed. Moreover, the topic discusses different strategies for cross-selling and upselling in the remote SMB market, and examines various remote solutions in different industries and verticals.
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Cisco Small and Medium Business Engineer Sample Questions (Q13-Q18):
NEW QUESTION # 13
Which Cisco product is part of the smart experience for empowering IT?
- A. Meraki Sensors
- B. Umbrella
- C. Meraki Insight
- D. Meraki Cameras
Answer: C
Explanation:
Meraki Insight is part of Cisco's smart experience aimed at empowering IT. It provides end-to-end visibility on the network, which is crucial for IT teams to ensure a high-quality user experience. By leveraging Meraki Insight, IT can proactively monitor and troubleshoot network issues, thus empowering them to manage the network more efficiently and effectively. References := 1, 2
https://newsroom.cisco.com/c/r/newsroom/en/us/a/y2022/m06/cisco-delivers-simpler-smarter-networks-with- a-more-unified-experience.html?source=rss&trk=organization_guest_main-feed-card-text
NEW QUESTION # 14
How is Cisco transforming the modern workplace?
- A. investing in artificial intelligence and machine learning
- B. by modernizing public infrastructure
- C. by offering a range of solutions designed to enable, enhance, and empower the modern workplace experience
- D. by focusing on products that drive increased revenue
Answer: C
Explanation:
Cisco is transforming the modern workplace by providing a suite of networking, security, cloud, and collaboration solutions that support businesses in adapting to new work environments. These solutions are aimed at creating Trusted Workplaces that enable a Safe Return to Office and support a Secure Remote Workforce. This includes technologies that automate and secure network connectivity, provide social density and proximity insights for employee health and safety, and enable collaboration through tools like Webex, which leverage AI, sensors, and alerts to facilitate work from anywhere12.
References := Cisco Shapes the Future of Work, Cisco Powers Hybrid Work
NEW QUESTION # 15
Which global program scales Cisco's technical resources via third party, services-only partners to provide the channel partners with access to validated expert resources?
- A. Cisco U
- B. Cisco Service
- C. MINT
- D. GPSA
Answer: D
Explanation:
The Global Partner Services Accelerator (GPSA) is the program that scales Cisco's technical resources through third-party, services-only partners. This program is designed to provide channel partners with access to validated expert resources, enabling them to extend their capabilities and reach. The GPSA helps partners deliver a broader range of services by leveraging Cisco's extensive technical knowledge base and support infrastructure1.
References :=
*Cisco Introduces Global Services Partner Program
*Cisco Global and Strategic Partners
*Global Partner Network - Cisco
NEW QUESTION # 16
Which Cisco product is essential for SMBs to manage hybrid workforces effectively?
- A. Cisco DNA Center
- B. Cisco Meraki
- C. Cisco Webex
- D. Cisco Umbrella
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:Cisco Meraki is a cloud-managed IT solution that is particularly essential for small and medium businesses (SMBs) to manage hybrid workforces effectively.
Hybrid workforces require flexible, secure, and scalable networking solutions that can support employees working from various locations-home, office, or on the go. Meraki's portfolio, including wireless access points, switches, and security appliances, is managed through a centralized cloud dashboard, allowing SMBs to monitor and managetheir networks remotely with ease. This is critical for ensuring connectivity, security, and operational efficiency in a hybrid work environment, where traditional on-premises management might be impractical due to limited IT resources.
Cisco DNA Center, while powerful for network automation and analytics, is more suited for larger enterprises with complex campus networks, not typically the primary need for SMBs managing hybrid workforces. Cisco Umbrella provides cloud-delivered security (DNS-layer protection), which is valuable but not comprehensive enough alone to manage a hybrid workforce's networking needs. Cisco Webex is a collaboration tool focused on communication (video conferencing, messaging), not a complete solution for managing the underlying network infrastructure of a hybrid workforce. Meraki's cloud-managed approach directly addresses the agility and simplicity SMBs need for hybrid work.
References:Cisco's Small and Medium Business Technology Solutions documentation (cisco.com) highlights Meraki's role in providing secure, cloud-managed networking for hybrid workforces, as seen in case studies like Mike's Bikes, which improved employee and customer experiences using Meraki across multiple locations.
NEW QUESTION # 17
Which platform does Cisco use to enhance customer experiences through APIs and automation?
- A. Cisco DNA Center
- B. Cisco DevNet
- C. Cisco Webex
- D. Cisco Meraki
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:Cisco DevNet is the platform Cisco uses to enhance customer experiences through APIs and automation. DevNet is a developer program and community that provides tools, resources, and APIs to integrateCisco technologies into custom applications and workflows. It empowers developers and businesses to automate processes, create tailored solutions, and improve user experiences by leveraging Cisco's extensive API ecosystem (e.g., Meraki Dashboard API, Webex APIs). For SMBs, this means partners or IT teams can build integrations that streamline operations or enhance customer- facing services, such as automated ticketing systems or personalized network management dashboards.
* A. Cisco Meraki:While Meraki offers a cloud-managed platform with some API capabilities, it's primarily an end-user solution for networking, not a developer-focused platform for broader API and automation enhancement.
* B. Cisco DNA Center:This is a network management and automation platform, but its APIs are specific to network operations, not a general customer experience enhancement tool like DevNet.
* C. Cisco Webex:Webex supports collaboration with some API integration, but it's a communication tool, not a comprehensive platform for API-driven customer experience innovation.
Cisco DevNet (D) stands out as the dedicated platform for API and automation-driven enhancements, serving both SMBs and enterprises.
References:Cisco DevNet's official site (developer.cisco.com) and SMB-focused developer resources highlight its role in automation and API integration, aligned with the 700-750 SMBE exam topics on leveraging Cisco platforms for innovation.
NEW QUESTION # 18
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