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100% Free ITIL-4-DITS–100% Free Advanced Testing Engine | Valid ITIL 4 Leader: Digital & IT Strategy Exam Verified Answers
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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is a comprehensive certification program designed for IT professionals who aim to become experts in the field of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification program is based on the ITIL 4 framework which is a globally recognized set of best practices for IT service management. The ITIL 4 framework provides a holistic approach to managing IT services and focuses on creating value for customers through effective service management.
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To prepare for the ITIL-4-DITS Certification Exam, candidates can take a training course or study on their own. There are various training providers that offer ITIL 4 Leader: Digital & IT Strategy courses, both in-person and online. Candidates can also use study materials such as books, practice exams, and online resources to prepare for the exam. It is important to note that candidates should have a strong understanding of ITIL 4 principles and practices before attempting this certification exam.
Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q19-Q24):
NEW QUESTION # 19
Which describes digital technology?
- A. The internal IT team of a service provider organization
- B. The application of technology for detecting changes in physical devices
- C. A combination of information technology and operational technology
- D. An organization that is enabled to do business significantly differently
Answer: C
NEW QUESTION # 20
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's services
- B. An organization's products are required for the execution of an activity
- C. An organization's resources are combinations of the organization's products
- D. An organization's services ate based on the organization's products
Answer: B
NEW QUESTION # 21
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low risk
- B. The innovation is essential for the a organization to survive
- C. The innovation will deliver significant benefit for the organization
- D. The innovation is low cost
Answer: C
NEW QUESTION # 22
An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?
- A. Personas
- B. Current-state
- C. Touchpoints
- D. Purpose
Answer: A
NEW QUESTION # 23
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer feedback
- B. Market relevance
- C. Omnichannel delivery
- D. Customer analytics
Answer: C
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 24
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