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NEW QUESTION # 80
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?
Answer: B
NEW QUESTION # 81
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: C,D
Explanation:
In SAP Service Cloud V2, Live activity configuration can be activated to enable real-time interaction features like phone or chat channels. The Agent Desktop is also a service that can be activated to provide agents with a centralized interface for case management. According to SAP documentation, "Services such as Live Activity Configuration and Agent Desktop can be activated to enhance service delivery in SAP Service Cloud V2." Maintenance plans (A) are managed in SAP S/4HANA, not Service Cloud V2. Templates (B) are configured but not activated as a service.
Reference:
SAP Help Portal: Service Activation in SAP Service Cloud V2
SAP Learning: Agent Desktop and Live Activity Setup
NEW QUESTION # 82
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.
Answer: B
NEW QUESTION # 83
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.
Answer: C,D
NEW QUESTION # 84
Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.
Answer: B,D
Explanation:
To grant access to business users in SAP Service Cloud V2, a User ID is required to create a user account with login credentials. Additionally, associating the user with an Employee record is necessary to link the user to organizational roles and permissions. According to SAP documentation, "Creating a User ID and linking it to an Employee record are essential steps to grant access to business users." Access restriction (C) is configured via business roles, not a direct requirement. Assignment to an organizational unit (D) is optional and depends on the organizational structure.
Reference:
SAP Help Portal: User Management in SAP Service Cloud V2
SAP Learning: Business User Setup
NEW QUESTION # 85
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