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NEW QUESTION # 73
Which action is NOT involved in the process of improving controls in incident management?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Improving controls in incident management is a proactive activity focused on directly adjusting and strengthening existing defenses. As per ISO/IEC 27035-2:2016, Clause 7.4, this process typically involves identifying deficiencies, updating or implementing new technical or procedural controls, and revising policies.
While risk assessments inform control decisions, simply documenting their results does not constitute direct improvement of controls. Hence, Option A is not part of the control improvement process itself.
Reference:
ISO/IEC 27035-2:2016 Clause 7.4: "Actions to improve controls include analyzing causes of incidents and updating procedures and policies accordingly." Correct answer: A
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NEW QUESTION # 74
During an ongoing cybersecurity incident investigation, the Incident Management Team (IMT) at a cybersecurity company identifies a pattern similar to recent attacks on other organizations. According to best practices, what actions should the IMT take?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
ISO/IEC 27035 strongly encourages information sharing among trusted parties to enhance collective incident response capabilities and reduce the broader impact of cyber threats. Clause 6.5.6 in ISO/IEC 27035-1 highlights the importance of cooperation and communication with external parties, including industry-specific information-sharing forums, CERTs/CSIRTs, and trusted partners.
The practice of proactive information exchange allows organizations to:
Detect coordinated or widespread attacks
Accelerate response through shared indicators of compromise (IOCs)
Benefit from collective intelligence and incident analysis
Build sector-wide resilience
However, such exchanges must occur within well-defined protocols that preserve confidentiality, legal compliance, and operational integrity.
Option B and C reflect overly cautious or siloed approaches that may delay response or reduce the effectiveness of collaborative efforts.
Reference Extracts:
ISO/IEC 27035-1:2016, Clause 6.5.6: "Incident management should consider the importance of trusted collaboration, sharing of incident information, and threat intelligence between relevant entities." ENISA and FIRST.org also support this collaborative approach in their best practices.
Correct answer: A
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NEW QUESTION # 75
What is the primary objective of an awareness program?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The core purpose of a security awareness program, as outlined in ISO/IEC 27035 and ISO/IEC 27001, is to influence behavior and attitudes toward security, making staff more conscious of threats and their responsibilities in preventing incidents. An effective awareness program helps reduce human errors, enhances response readiness, and builds a security-conscious culture.
ISO/IEC 27035-2:2016 clearly differentiates awareness from training. While training focuses on skills and procedures, awareness is about shaping the mindset, ensuring that employees understand the importance of security in their daily tasks.
Option A (technology introduction) and option C (IT efficiency) are not primary goals of awareness programs.
Reference Extracts:
ISO/IEC 27035-2:2016, Clause 7.3.1: "The objective of awareness activities is to change behavior and enhance understanding of security threats and how to prevent them." ISO/IEC 27001:2022, Control 6.3 and Annex A: "Personnel should be made aware of the importance of information security and their responsibilities in supporting it." Correct answer: B
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NEW QUESTION # 76
Scenario 8: Moneda Vivo, headquartered in Kuala Lumpur. Malaysia, is a distinguished name in the banking sector. It is renowned for its innovative approach to digital banking and unwavering commitment to information security. Moneda Vivo stands out by offering various banking services designed to meet the needs of its clients. Central to its operations is an information security incident management process that adheres to the recommendations of ISO/IEC 27035-1 and 27035-2.
Recently. Moneda Vivo experienced a phishing attack aimed at its employees Despite the bank's swift identification and containment of the attack, the incident led to temporary service outages and data access issues, underscoring the need for improved resilience The response team compiled a detailed review of the attack, offering valuable insights into the techniques and entry points used and identifying areas for enhancing their preparedness.
Shortly after the attack, the bank strengthened its defense by implementing a continuous review process to ensure its incident management procedures and systems remain effective and appropriate While monitoring the incident management process, a trend became apparent. The mean time between similar incidents decreased after a few occurrences; however, Moneda Vivo strategically ignored the trend and continued with regular operations This decision was rooted in a deep confidence in its existing security measures and incident management protocols, which had proven effective in quick detection and resolution of issues Moneda Vivo's commitment to transparency and continual improvement is exemplified by its utilization of a comprehensive dashboard. This tool provides real time insights into the progress of its information security incident management, helping control operational activities and ensure that processes stay within the targets of productivity, quality, and efficiency. However, securing its digital banking platform proved challenging.
Following a recent upgrade, which included a user interface change to its digital banking platform and a software update, Moneda Vivo recognized the need to immediately review its incident management process for accuracy and completeness. The top management postponed the review due to financial and time constraints.
Based on scenario 8, Moneda Vivo ignored the trend and continued regular operations when the mean time between the same types of incidents decreased after a few occurrences. Is this acceptable?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
ISO/IEC 27035-1 encourages organizations to monitor metrics, such as the frequency of incident types, as part of continual improvement (Clause 7.3). A decreasing mean time between incidents (MTBI) may indicate increased threat frequency, weakened controls, or emerging vulnerabilities. Ignoring such trends can prevent timely corrective actions and weaken overall resilience.
Instead of assuming the incidents are less significant, ISO guidance suggests conducting root cause analysis and trend evaluations when patterns like this emerge.
Reference:
ISO/IEC 27035-1:2016, Clause 7.3: "Monitoring and measurement of the incident management process should include trend analysis to identify recurring issues or new patterns." Correct answer: C
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NEW QUESTION # 77
What is the purpose of incident categorization within the incident management lifecycle?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
According to ISO/IEC 27035-1:2016 and ISO/IEC 27035-2:2016, incident categorization is a vital step in the incident management lifecycle. Its primary purpose is to sort and group incidents based on specific criteria so that appropriate actions and escalation paths can be taken.
One of the core objectives of categorization is to sort incidents by the domain or system affected - whether it' s a database, email system, network, or physical server. This enables organizations to assign incidents to relevant subject matter experts and apply the right procedures, based on the affected business function or IT component.
While categorization can influence prioritization (option A), the main intent is classification based on nature and domain. Automatic technician assignment (option B) may be supported by some service management platforms but is not the foundational purpose of incident categorization under ISO 27035.
Reference Extracts:
ISO/IEC 27035-1:2016, Clause 6.1.2 - "Categorization should identify the domain or component affected to enable appropriate response and escalation." ISO/IEC 27035-2:2016, Clause 7.3 - "Incidents should be categorized based on the type of disruption they cause and the business or technical domain they impact." Therefore, the correct answer is C: To sort incidents based on the disrupted IT or business domain.
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NEW QUESTION # 78
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