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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 3	Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 4	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

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Genesys Cloud CX: Developer Certification Sample Questions (Q66-Q71):

NEW QUESTION # 66
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

A. JSON
B. XML
C. YAML
D. CVS

Answer: A

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

NEW QUESTION # 67
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Company Name
B. Agent Name
C. Organization ID
D. ID

Answer: C

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 68
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 80 calls must be answered every 20 seconds.
B. 20 chats and calls must be answered in 80 seconds.
C. 20 chats and calls must be answered in 80 seconds.
D. 80% of calls must be answered within 20 seconds.

Answer: D

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 69
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. IVR prompts
B. Dialog boxes
C. Scripts
D. Toast pop-ups

Answer: C

Explanation:
Scripts in Genesys Cloud CX present caller information to agents and can guide them through interactions by allowing data collection or updates during the call, enhancing consistency and efficiency.

NEW QUESTION # 70
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Automatic Call Distribution
B. Skill-based Routing
C. Workforce Management
D. llVR

Answer: A

Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

NEW QUESTION # 71
......

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GCX-GCD Exam Sims - GCX-GCD Study Dumps

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