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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic	Details
Topic 1	Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.
Topic 2	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
Topic 3	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
Topic 4	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.
Topic 5	OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q15-Q20):

NEW QUESTION # 15
What is the purpose of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?

A. To automate the creation of coaching plans.
B. To eliminate the need for sales team training.
C. To provide tailored coaching recommendations based on AI/ML analysis.
D. To provide real-time analytics for coaching performance.

Answer: C

Explanation:
The Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance aims to improve sales rep outcomes. Its purpose is to provide tailored coaching recommendations based on AI/ML analysis.
AI/ML Role: Analyzes rep performance data (e.g., deal size, conversion rates) to identify strengths and weaknesses.
Tailored Recommendations: Offers specific, actionable coaching plans, enhancing effectiveness over generic training.
Option A (No Training): Coaching enhances, not replaces, training.
Option B (Automation): Focuses on recommendations, not just plan creation.
Option D (Analytics): Analytics support the process, not the primary purpose.
Oracle Fusion CX Sales Performance documentation, such as "Oracle AI for Fusion Applications," supports this purpose.

NEW QUESTION # 16
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

A. It allows customers to explore new theme-based features and understand their innovation opportunities.
B. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.
C. It provides a platform for customers to submit feedback and suggest new features.
D. It offers a library of case studies and success stories from existing Oracle Cloud customers.

Answer: A

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.

NEW QUESTION # 17
Which feature in Oracle Fusion Cloud SCM ensures optimal inventory levels by tracking stock movement?

A. Supplier Qualification.
B. Manufacturing Execution.
C. Cost Accounting.
D. Inventory Management.

Answer: D

Explanation:
Oracle Fusion Cloud SCM optimizes inventory through various features, but Inventory Management ensures optimal levels by tracking stock movement.
Capabilities: Monitors stock inflows, outflows, and current levels across warehouses, enabling real-time visibility and control.
Optimization: Balances stock to meet demand without overstocking, reducing carrying costs and stockouts.
Option A (Manufacturing Execution): Manages production, not inventory tracking.
Option C (Supplier Qualification): Assesses suppliers, not stock levels.
Option D (Cost Accounting): Tracks costs, not physical inventory movement.
Oracle Fusion Cloud SCM documentation, like "Inventory Management Guides," highlights this feature's role in stock optimization.

NEW QUESTION # 18
Which three are key capabilities of Oracle Cloud Success Navigator?

A. It is a place to renew your Oracle Cloud Service subscriptions.
B. It is a source of online product documentation.
C. It offers preconfigured starter environments.
D. Provides guidance for implementation.
E. It offers guidance for continuous innovation.

Answer: C,D,E

Explanation:
Oracle Cloud Success Navigator is a tool designed to support organizations throughout their Oracle Cloud journey. Its three key capabilities are:
C . Provides Guidance for Implementation: Offers step-by-step advice, best practices, and resources to ensure successful deployment of Oracle Cloud solutions.
D . Offers Guidance for Continuous Innovation: Helps customers explore new features and updates to maximize value and stay competitive.
E . Offers Preconfigured Starter Environments: Provides ready-to-use configurations (e.g., with OMIPs) to accelerate adoption and reduce setup time.
Option A (Product Documentation): Documentation exists elsewhere (e.g., docs.oracle.com), not as a primary Navigator function.
Option B (Subscription Renewal): Renewals are managed through other Oracle portals, not Success Navigator.
Per "Oracle Cloud Applications Readiness" and "Get Started" guides, these capabilities align with Success Navigator's purpose of guiding and accelerating cloud success.

NEW QUESTION # 19
How do AI/ML technologies enhance the Knowledge Gap to Deliver Resolution OMBP in improving service agent productivity?

A. AI/ML-assisted issue resolution suggests potential solutions to service agents.
B. AI/ML focuses on generating automated knowledge base articles, and agents manually search for relevant solutions during customer interactions.
C. AI/ML for Customer Segmentation provides targeted marketing and personalized customer experiences.

Answer: A

Explanation:
The Knowledge Gap to Deliver Resolution OMBP aims to empower agents to resolve issues using knowledge resources. AI/ML enhances this by assisting issue resolution and suggesting potential solutions to service agents.
Suggested Solutions: AI analyzes case details and historical data to recommend relevant resolutions in real-time, reducing agent search time and improving accuracy.
This boosts productivity by streamlining the resolution process and minimizing manual effort.
Option A (Automated Articles): Generating articles is useful, but manual searching negates productivity gains.
Option B (Segmentation): This applies to marketing, not service resolution.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML's role in resolution assistance for agent efficiency.

NEW QUESTION # 20
......

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100% Pass-Rate Oracle Exam 1Z0-1161-1 Details & Perfect Test4Sure - Leader in Certification Exam Materials

Sample 1Z0-1161-1 Test Online & 1Z0-1161-1 Dumps Discount

Oracle 1Z0-1161-1 Exam Syllabus Topics:

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q15-Q20):

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