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WGU Information Technology Management QGC1 Sample Questions (Q69-Q74):
NEW QUESTION # 69
Employees in different business levels need knowledge to effectively drive their work and decision-making.
Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?
- A. Systems thinking
- B. Breadth
- C. Coordinate
- D. Courage
Answer: A
Explanation:
* Definition of Systems Thinking:
* Systems thinking refers to the ability to understand and analyze how different components of a system interact and influence each other, especially at a broad organizational and strategic level.
* For an IT leader, this meansbridging the gap between technical operations and corporate strategy, enabling effective communication and alignment across all levels of the business.
* Why Systems Thinking is Important for IT Leaders:
* Ensures alignment of IT initiatives with organizational goals.
* Facilitates problem-solving by understanding the broader impact of decisions.
* Encourages cross-functional collaboration and holistic decision-making.
* Incorrect Options Analysis:
* B. Coordinate:While coordination is a skill, it does not encompass the strategic perspective described.
* C. Courage:An important leadership trait, but not specific to systems-level thinking.
* D. Breadth:Refers to having a wide range of knowledge, but lacks the systems-oriented focus.
References and Documents of Information Technology Management:
* ITIL 4 Leadership Practices: Systems Thinking (Axelos).
* "Systems Thinking for IT Leaders" (Harvard Business Review).
NEW QUESTION # 70
What happens during the design phase of the systems development life cycle (SDLC)?
- A. End-user business requirements are identified, and project goals are refined into defined functions and operations.
- B. Full descriptions of the desired features and operations of the system are established.
- C. A high-level strategy and goals for an intended project are established.
- D. Requirements from business stakeholders and subject-matter experts are identified.
Answer: B
NEW QUESTION # 71
Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?
- A. Campaign management
- B. Cross-selling
- C. Contact management
- D. Call scripting
Answer: C
NEW QUESTION # 72
What is the definition of the accountability vs. ownership paradox?
- A. A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered
- B. A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes
- C. The ability to use a uniquely enterprise view to create business process change
- D. An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives
Answer: B
NEW QUESTION # 73
Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?
- A. Enterprise resource planning (ERP)
- B. Electronic data interchange (EDI)
- C. Supply chain management (SCM)
- D. Customer relationship management (CRM)
Answer: A
NEW QUESTION # 74
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