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2025 Fantastic Salesforce ADX261 Sample Exam
Now you can think of obtaining any Salesforce certification to enhance your professional career. Test4Cram's ADX261 study guides are your best ally to get a definite success in ADX261 exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus. If you just make sure learning of the content in the guide, there is no reason of losing the ADX261 Exam.
Salesforce ADX261 Exam Syllabus Topics:
| Topic |
Details |
| Topic 1 |
- Integrations: Explains use cases and considerations for core Service Cloud integrations.
|
| Topic 2 |
- Industry Knowledge: It explains the factors that influence KPIs and key Contact Center metrics. Moreover, it discusses risks, benefits, and business challenges. Lastly, it focuses on industry standards and general capabilities.
|
| Topic 3 |
- Knowledge Management: It explains Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices as well as determining how to configure Knowledge.
|
| Topic 4 |
- Implementation Strategies: This topic deals with participating in a successful consulting engagement, recommending suitable deployment and training strategies, and explaining considerations and implications for data migration, data governance, data quality, and large data volumes.
|
The ADX261 Certification Exam evaluates the candidate's knowledge in various areas related to Service Cloud administration, such as managing case queues, configuring email-to-case, creating and managing knowledge articles, designing and implementing service entitlements, and managing service contracts, among others. Passing ADX261 exam demonstrates that the candidate has the skills and knowledge required to design, implement, and manage Service Cloud solutions that meet the needs of their organization.
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Pass Guaranteed ADX261 - Administer and Maintain Service Cloud Fantastic Sample Exam
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q57-Q62):
NEW QUESTION # 57
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?
- A. Visible in Portal
- B. Read Only
- C. Read/Write
- D. Private
Answer: C
Explanation:
Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.case_teams_access_levels.htm&type=5
NEW QUESTION # 58
Universal Containers (UC) is ramping up its Knowledge program. UC has a robust analytics team that would like to report on trends in Knowledge Searching, User Activity, and Data Category Usage.
Which reporting solution should a consultant recommend?
- A. Knowledge Dashboard Pack for CRM Analytics Installation
- B. Custom Report Types with Reports and Dashboards
- C. Knowledge Base Reports and Dashboard Package Installation
Answer: C
NEW QUESTION # 59
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?
- A. On-Demand Email-to-Case
- B. Email-to-Case
- C. Web-to-Case
- D. Outlook Integration
Answer: B
NEW QUESTION # 60
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
- A. Automatic call distribution
- B. Service cloud console
- C. Knowledge base
- D. Customer community
Answer: C,D
NEW QUESTION # 61
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?
- A. Estabalish case assignment rules.
- B. Define case auto-response rules.
- C. Configure case escalation rules.
- D. Use Flow Builder to create a flow with scheduled path.
Answer: C
NEW QUESTION # 62
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