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ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is ideal for individuals who want to gain a strong understanding of ITIL 4 and its key concepts, as well as those who are new to ITSM and want to learn about the best practices for managing IT services. ITIL 4 Foundation Exam certification exam covers topics such as the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and key ITIL practices.
ITIL 4 Foundation exam covers a wide range of topics, including the key concepts of the ITIL service management framework, service management practices, the four dimensions of service management, and the ITIL service value system. ITIL-4-Foundation Exam is designed to test the candidate's knowledge and understanding of the ITIL 4 Foundation framework and their ability to apply it in real-world scenarios. Passing the ITIL 4 Foundation exam demonstrates that the candidate has the necessary knowledge and skills to implement and manage IT services based on the ITIL 4 Foundation framework. It is a globally recognized certification that can help individuals advance their careers in IT service management.
ITIL 4 Foundation Exam Sample Questions (Q20-Q25):
NEW QUESTION # 20
What can be described as an operating model for the creating and management of products and services?
- A. Guiding principles
- B. Service value chain
- C. Governance
- D. Practices
Answer: B
Explanation:
Explanation/Reference: https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
NEW QUESTION # 21
Which statement about IT service management is CORRECT?
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- A. It is performed by IT service providers using a mix of suppliers and their products
- B. It is performed by the service desk using a mix of people, process and technology
- C. It is performed by customers using a mix of IT systems, services and processes
- D. It is performed by IT service providers using a mix of people, process and technology
Answer: D
NEW QUESTION # 22
What is the definition of warranty?
- A. A means of determining whether a service is fit for purpose
- B. A means of identifying a result for a stakeholder
- C. A means of determining whether a service is fit for use
- D. A means of identifying events that could cause harm or loss
Answer: C
NEW QUESTION # 23
Which function is responsible for the management of a data centre?
- A. Application management
- B. Facilities management
- C. Service desk
- D. Technical management
Answer: B
Explanation:
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION # 24
What is MOST LIKELY to be handled as a service request?
- A. The implementation of a workaround
- B. An emergency change to apply a security patch
- C. Managing an interruption to a service
- D. Providing a virtual server for a development team
Answer: D
Explanation:
A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.
An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.
Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.
NEW QUESTION # 25
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