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| Topic |
Details |
| Topic 1 |
- Change Strategy: This section of the exam measures the skills of a Change Manager and centers on formulating the right strategy for managing organizational change. It includes defining the direction, scope, and impact of change efforts while ensuring alignment with strategic business objectives.
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| Topic 2 |
- Change Enablement: This section of the exam measures the skills of a Change Manager and deals with the tools, training, and support systems that empower employees to adopt and sustain the change. It ensures that people are equipped with the right capabilities to thrive in the new environment.
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| Topic 3 |
- Change Communication: This section of the exam measures the skills of a Change Manager and focuses on the communication plans and methods necessary for successful change. It involves designing communication strategies that engage stakeholders, promote transparency, and address concerns during the transition.
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| Topic 4 |
- Change Realization: This section of the exam measures the skills of a Transformation Consultant and includes the practical execution of change initiatives. It covers how change plans are implemented in real-world scenarios, ensuring that the intended benefits are realized and reinforced throughout the organization.
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SAP Certified Associate - Organizational Change Management Sample Questions (Q69-Q74):
NEW QUESTION # 69
What are possible options for setting up organizational change management in the project organization? Note:
There are 3 correct answers to this question.
- A. As a cross-topic
- B. As a staff unit
- C. As part of the functional sub-projects
- D. As a separate project
- E. As a subproject
Answer: A,D,E
NEW QUESTION # 70
What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.
- A. Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility
- B. Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts
- C. Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior
- D. Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers
- E. Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition
Answer: A,D,E
NEW QUESTION # 71
At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? Note: There are 2 correct answers to this question.
- A. Refer to the advantages of an agile approach for continuously updating and refining the change plan
- B. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan
- C. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan
- D. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list
Answer: A,C
Explanation:
At a project's start (Prepare phase), a detailed change plan for all waves is premature due to evolving variables in a large-scale SAP cloud implementation. Option A is correct because an agile approach-where the plan starts high-level and is iteratively refined (e.g., after each wave's lessons learned)-aligns with SAP Activate's flexibility. For example, initial resistance might shift priorities, requiring adjustments; agility accommodates this. Option D is correct as early granular planning wastes effort-e.g., scheduling training for Wave 3 before Wave 1's scope is clear is risky when requirements, timelines, or resources might change. This reflects SAP's pragmatic stance on planning amidst uncertainty.
Option B is incorrect-offering only a generic plan with an "open activity list" dismisses the project lead's request without constructive dialogue, undermining collaboration. Option C is incorrect; demanding a detailed project plan shifts responsibility unrealistically-OCM aligns with the project, not vice versa, and early details are often unavailable. The change manager should educate and adapt, not deflect or overpromise. SAP OCM balances responsiveness with realism.
"Respond to early detailed plan requests by advocating an agile, iterative approach and noting that granular planning is inefficient due to early-stage uncertainties" (SAP Activate, Change Plan Development Guidelines).
NEW QUESTION # 72
The project leadership team agreed on the pulse check objectives, focus topics, target groups, and guiding principles. What are the next steps that must be executed to set up a pulse check? Note: There are 2 correct answers to this question.
- A. Plan the survey waves for the remaining project duration
- B. Develop the questions and prepare the questionnaire in a survey platform
- C. Inform the steering committee about the time schedule for the pulse check
- D. Involve employee representatives if required due to legal regulations
Answer: A,B
NEW QUESTION # 73
What are the core elements of SAP's integrated enablement approach? Note: There are 2 correct answers to this question.
- A. Enablement planning, covering the enablement strategy, and the learning needs analysis for theproject team and users
- B. Enablement execution, covering enablement project management, content development, and delivery
- C. Enablement infrastructure, covering the enablement administration, systems, and support
- D. Enablement advisory, covering the enablement best practices, coaching, and evaluation
Answer: A,B
Explanation:
SAP's integrated enablement approach in OCM prepares users for cloud adoption. Option A is correct because enablement execution includes project management (coordinating efforts), content development (creating materials), and delivery (training sessions), forming the operational core. Option D is correct as enablement planning-strategy (defining approach) and learning needs analysis (identifying gaps for project team/users)-sets the foundation for execution.
Option B is incorrect; advisory (best practices, coaching) supports but isn't a core element-it's external guidance. Option C is incorrect; infrastructure (administration, systems) is logistical, not a defining component. SAP OCM focuses on planning and execution as the heart of enablement.
"SAP's enablement approach comprises planning (strategy and needs analysis) and execution (management, content, delivery) to drive user readiness" (SAP Activate, Integrated Enablement Framework).
NEW QUESTION # 74
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