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Salesforce CRT-261 Exam requires a thorough understanding of Service Cloud and its various components. CRT-261 exam is designed to test the candidate's knowledge of Salesforce Service Cloud features, such as Service Console, Omni-channel routing, Knowledge Management, and Field Service Lightning. In addition, it also tests the candidate's ability to design and implement Service Cloud solutions, analyze data, and provide recommendations based on industry best practices.

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By completing the Salesforce CRT-261 course and passing the Service Cloud Consultant certification exam, individuals can demonstrate their expertise in Salesforce Service Cloud solutions. Certification Preparation for Service Cloud Consultant certification can help individuals advance their careers and increase their earning potential. Additionally, it can help organizations identify individuals who have the skills and knowledge needed to design and implement effective Service Cloud solutions. Overall, the Salesforce CRT-261 course is an excellent option for individuals who want to become certified Service Cloud Consultants and advance their careers in the Salesforce ecosystem.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q66-Q71):

NEW QUESTION # 66
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?

A. Salesforce Mobile App
B. Lightning Console
C. Field Service Lightning
D. Employee Community

Answer: C

NEW QUESTION # 67
service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. After reviewing service console all configured features are required.

A. Create multiple console layouts
B. Define criteria-based record page components
C. Enable keyboard shortcuts
D. Configure Macros

Answer: C

NEW QUESTION # 68
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses.
Which feature meets this requirement most effectively?

A. Einstein Reply Recommendations
B. Einstein Case Wrap-Up
C. Einstein Article Recommendations

Answer: A

Explanation:
Einstein Reply Recommendations use AI to suggest responses to agents during messaging sessions, automating standard replies and improving efficiency. This feature helps reduce the time spent by agents on crafting responses, thereby enhancing the quality of customer interactions with minimal configuration effort.

NEW QUESTION # 69
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

A. Configure flow Builder /Process Builder
B. Activate a validation rule
C. Create a Case Macro
D. Define case escalation rules

Answer: C

Explanation:
Explanation
Creating a Case Macro is a solution that can address the problem of agents forgetting to update the case status to waiting for customer after they send an email to the case contact. A Case Macro is a set of instructions that can automate common or repetitive tasks on a case, such as sending an email and updating a field. A Case Macro can help agents save time and avoid errors when working on cases. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5

NEW QUESTION # 70
What process is a use case for Visual workflow? Choose 3 answers

A. Assignment of email to a case queue based on subject
B. Caller verification and creation of a new case
C. Cross-self promotions for representatives
D. Decision-based troubleshooting for representatives
E. Field validation during case creation

Answer: B,D,E

NEW QUESTION # 71
......

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Sure CRT-261 Pass, Valid Test CRT-261 Bootcamp

Reliable Salesforce CRT-261 PDF Questions - Pass Exam With Confidence

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q66-Q71):

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