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| Topic |
Details |
| Topic 1 |
- Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
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| Topic 2 |
- Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
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| Topic 3 |
- Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
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| Topic 4 |
- Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
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| Topic 5 |
- Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
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| Topic 6 |
- Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
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| Topic 7 |
- Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
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Genesys Cloud CX: Developer Certification Sample Questions (Q14-Q19):
NEW QUESTION # 14
Which of the following containers is used to create a new campaign?
- A. Schedules
C Campaign Dashboard
- B. Scripts
- C. Campaign Management
Answer: C
Explanation:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.
NEW QUESTION # 15
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
- A. Time that an agent may spend on each media type.
- B. Media types that can interrupt current interactions that an agent is handling.
- C. The maximum capacity that an agent may handle simultaneously for each supported media type.
- D. The after call work time for each media type.
Answer: B,C
Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/
NEW QUESTION # 16
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A. The DID number and the extension do not have the same last 4 digits.
- B. The DID number and extension are not listed in the DED or extension pools.
- C. The user does not have the proper license type, roles, and permissions.
- D. The DID number and extension are considered the same numbers and entered into the same phone.
Answer: B,C
Explanation:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.
NEW QUESTION # 17
The typing notifications can be sent to the chat window using a POST with the _______________.
- A. Conversation ID + Member ID
- B. Conversation ID + Member ID +Session ID
- C. Member ID
- D. Conversation ID + Session ID
Answer: A
Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.
NEW QUESTION # 18
Which of the following applies to the Notifications API?
- A. The ping/pong messages will tell you if the socket is dropped or not.
- B. The ping messages are for topic subscriptions.
- C. There is noping message for Notification APIs.
- D. The ping message will tell you if the authentication token is expired or not.
Answer: A
Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.
NEW QUESTION # 19
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