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Certified-Strategy-Designer Exam Outline - Quiz Salesforce First-grade Certified-Strategy-Designer 100% Exam Coverage
This kind of polished approach is beneficial for a commendable grade in the Salesforce Certified Strategy Designer Exam (Certified-Strategy-Designer) exam. While attempting the exam, take heed of the clock ticking, so that you manage the Salesforce Certified-Strategy-Designer questions in a time-efficient way. Even if you are completely sure of the correct answer to a question, first eliminate the incorrect ones, so that you may prevent blunders due to human error.
| Topic |
Details |
| Topic 1 |
- Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
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| Topic 2 |
- Leveraging Adjacent Roles
- Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and a roadmap for implementation.
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| Topic 3 |
- Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.
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| Topic 4 |
- Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, the key external context for innovation, and strategic directions.
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Salesforce Certified Strategy Designer Exam Sample Questions (Q86-Q91):
NEW QUESTION # 86
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?
- A. Co-create a journey map with users
- B. Identify user quotes to make the case.
- C. Align design implications to business goals.
Answer: C
Explanation:
Explanation
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.
NEW QUESTION # 87
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?
- A. Feasibility
- B. Desirability
- C. Viability
Answer: B
Explanation:
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives desirability as an outcome. Desirability is the degree to which a product or service meets or exceeds the expectations, needs, and desires of the customers. By creating an empathy map, a strategy designer can gain a holistic and empathetic view of the customer's thoughts, feelings, actions, and pain points. This can help the designer create solutions that are more attractive, satisfying, and meaningful for the customers. Viability and feasibility are not driven by empathy maps, as they relate to the business and technical aspects of a solution.
NEW QUESTION # 88
A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7
- A. Minimize technical stakeholders' input at this early stage.
- B. Ensure all ideas have buy-in from technical stakeholders.
- C. Explore feasibility and opportunities for future innovation.
Answer: C
Explanation:
Explanation
The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-
NEW QUESTION # 89
A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?
- A. A roadmap to minimize miscommunication about milestones in the build process.
- B. The strategic case including a breakdown of features and why they meet audience needs.
- C. Incentives to motivate internal stakeholders to align with the proposed future state
Answer: B
Explanation:
In addition to the narrative, the designer should provide the strategic case including a breakdown of features and why they meet audience needs to create alignment. The strategic case is a way to explain how the new product vision aligns with the company's mission, values, goals, and capabilities. It also shows how the product features address user needs, pain points, motivations, and behaviors. This can help persuade internal stakeholders to support the new product vision by demonstrating its value proposition and relevance. Incentives may motivate stakeholders temporarily but they do not create lasting alignment or commitment. A roadmap may show how the new product vision will be implemented but it does not justify why it should be pursued.
NEW QUESTION # 90
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?
- A. Journey map
- B. Service blueprint
- C. Data dashboard
Answer: A
Explanation:
Explanation
A journey map is a tool that the strategy designer should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p
NEW QUESTION # 91
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