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CIS-CSM Exam Answers - High Pass-Rate ServiceNow CIS-CSM Latest Test Cost: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
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ServiceNow CIS-CSM Certification Exam is a comprehensive test that covers all aspects of ServiceNow CSM implementation. It includes topics such as customer service management processes, service level management, incident management, problem management, change management, and knowledge management. CIS-CSM exam is designed to test the candidate's knowledge of the ServiceNow CSM platform and their ability to configure and implement it effectively.
ServiceNow CIS-CSM Certification is an intermediate-level program, requiring successful completion of a proctored exam. CIS-CSM exam is specifically designed to evaluate the individual's ability to define and design ServiceNow CSM solutions, configure the ServiceNow CSM application, and manage CSM processes. CIS-CSM exam is proctored and can be taken at a physical testing center or online.
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ServiceNow CIS-CSM Latest Test Cost & Valid CIS-CSM Braindumps
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q70-Q75):
NEW QUESTION # 70
Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?
- A. The CMDB tracks all assets as configuration items (CIs)
- B. While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
- C. The CMDB only tracks CIs, assets cannot be CIs
- D. The contract and entitlements of an asset dictate whether or not it is stored in the CMDB
Answer: B
NEW QUESTION # 71
What is required to synchronize fields from a parent to a child case(s)?
- A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- B. The role of sn_customerservice.customer_case_manager must be assigned
- C. No action required, this is a standard Customer Service Management feature
- D. Major Issue Management needs to be installed and certain properties enabled
Answer: C
Explanation:
Explanation
NEW QUESTION # 72
What module is used to create Case Record Producers?
- A. Case Record Producers
- B. Maintain Records
- C. Edit Records
- D. Record Producers
Answer: D
NEW QUESTION # 73
Matching rules enhance assignment capability by ____________________.
- A. Matching best agent by availability
- B. Determining if account is a customer or partner
- C. Providing dynamic matching of cases to groups or individuals
- D. Matching best agent by skill
Answer: D
NEW QUESTION # 74
Partner admin (sn_customerservice.partner_admin) contacts have access to:
- A. Their customer account
- B. Their partner accounts
- C. Both
- D. Neither
Answer: C
NEW QUESTION # 75
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