SITSS00078 – Customer Service

About Course

SITSS00078  – Customer Service

Duration 2 days

Description

A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.

Pathways Information

Achievement of these units provides credit towards qualifications in the SIT Tourism, Travel and Hospitality Training Package.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

Skill Set Requirements

Unit code Unit title
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity

 

Accreditations