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About Course
SITSS00077 – Customer Service Management
| Duration | 2 days |
|---|
Description
A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.
Pathways Information
Achievement of these units provides credit towards qualifications in the SIT Tourism, Travel and Hospitality Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Skill Set Requirements
| Unit code | Unit title |
|---|---|
| SITXCCS015 | Enhance customer service experiences |
| SITXCCS016 | Develop and manage quality customer service practices |
| SITXCOM010 | Manage conflict |
Accreditations
